Business Process Manager in Sharkskod, TOV

SharksCode is a Ukrainian IT company that specializes in the development of high-tech software solutions and platforms in B2B, in particular in the field of iGaming.

We are looking for a Senior Business Process Manager who will become the owner of the company's process system: responsible for the strategic management of processes, their description, relevance, change control and transparent interaction with C-level and managers functions.

The role combines strategic and operational levels:

• formation and control of the company’s process model;

• description and further description of processes and policies (including those that have not been completed);

• change management, ownership and metrics for each process.

Cooperation directly with the Chief level, Accountable processes, HR, L&D, Finance and other functions.

Expectations from the candidate:

• 3+ years of experience in the role of Business Process Manager / Senior Process Manager / Process Consultant.

• Experience in the field of iGaming.

• Experience in process ownership and process model management.

• Practical experience in working with already existing business processes (audit, governance, support).

• Understanding process governance and ownership models.

• Experience with Confluence.

• Ability to structure complex information and work with feedback from various stakeholders.

Will be a plus

• Experience transferring functions from external consultants to in-house team.
• Experience of working with SLA and internal policies.
• Experience of participating in the creation or development of Process / BPM Office.

Key responsibilities:

Management of processes and ownership:

• Full audit of business processes and SLA, which were previously accompanied by external consultants.

• Act as the owner of the process system: be responsible for the integrity, logic and development of processes.

• Formation, further description and updating of business processes and policies, including those that were not completed or did not have time to be described.

• Management of the life cycle of processes: description > approval > publication > updates.

• Formation and support of RACI matrices with coordination of responsibilities with Accountable.

• Management of changes in processes and control of their relevance.

Strategic control and metrics:

• Definition of personal metrics / KPIs for processes and functions (relevance, status, ownership, training coverage etc.).

• Monitoring changes in processes and the impact on related functions.

• Ensuring transparency of responsibilities and process discipline at the company level.

Presentation and communication:

• Preparation and conduct of process presentation meetings for those involved teams.

• Gathering feedback, refining processes and supporting re-approvals.

• Regular interaction with C-level and department heads regarding process changes.

Handoverprocesses in training (in cooperation with L&D):

• Transfer of approved Talent Development Lead processes for the development of training courses.

• Control of compliance of training materials with approved processes.

• Participation in the coordination of training process content (without the development of LMS courses).

SLA and standards:

• Providing and development of SLA templates.

• Methodological support for departments in filling out SLAs.

• Publishing SLAs in Confluence.

We offer:

• Real impact: your decisions shape the future of our company;
• Competitive compensation that grows with results;
• 24 paid days of vacation + sick leave;
• Medical insurance;
• Budget for training (conferences, trainings, seminars);
• Flexible work schedule;
• Modern office in the center of Kyiv with everything you need and free parking.