Business Process Automation/Project Manager in ALLSTARSIT

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn’t be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

WHAT WILL YOU DO:

The BPA/PM will be responsible for proposing the implementation of new functionality, new business processes/operations, and suggestions for optimizing business processes/operations using the current CRM but not limited to. These proposals will extend beyond the CRM framework and may lead to changes in internal business regulations.

The BPA/PM will learn of the company’s overall activities, the specifics of individual business operations, and the relationships between them. Additionally, for effective work, will need to understand the workings of each business department, its managers, and key experts, often taking into account their psychological characteristics.

The BPA/PM will be responsible for business implementation and system development in the company. In the implementation project, they address issues regarding the systematization of business requirements, training, and involving employees in system work, initial testing of the system upon updates, collecting, coordinating, and transferring all project-related requests to the executor.

SCOPE OF WORK:

— Knowledge of the ALLSTARSIT’s work processes, system utilization, and first-line user support.

— Transforming customer expectations into business cases.

— Approval of test cases as acceptance criteria for the system.

— Gathering user feedback on the system and resolving conflicts of priorities within this feedback.

— User motivation.

— Detailing regulations, conducting training, and conducting trainer assessments.

— Initiating system development.

WHAT WE EXPECT FROM YOU:

— Proven experience in BPA/CRM implementation for cross-functional departments or similar roles.

— In-depth understanding of different CRM/ERP systems.

— Strong analytical and problem-solving skills.

— Excellent communication and interpersonal abilities.

— Ability to work collaboratively and independently.

WHAT WE OFFER:

People-centric office

Located in the center of Kyiv at BC Gulliver, our office boasts three floors with a fantastic terrace. Enjoy daily breakfasts, special team brunches on Fridays, and access to amenities such as a massage room and music lessons. With well-equipped meeting rooms, cozy kitchens stocked with snacks and coffee, shower facilities, gaming consoles, billiards, and table soccer, our office provides a comfortable and enjoyable workspace. Rest assured, we prioritize safety with a certified bomb shelter on the —3 floor.

Flexible working hours

We prioritize your comfort and flexibility by offering a schedule tailored to your needs. Whether you prefer working from the office or remotely, the choice is yours. We have partnered with leading international co-working spaces, ensuring that you can enjoy the office experience no matter where you are in the world.

Unleash the spirit of corporate life

Our dedicated Happiness Manager ensures your sense of belonging to corporate life through a combination of virtual and offline social activities, along with occasional gifts to celebrate your achievements.

Work for victory

We are committed to supporting Ukraine during the war, even if not directly on the frontlines. We strive to make a positive impact through various charitable activities, such as clearing rubble, organizing events for orphans, caring for pet shelters, assisting refugees, participating in charity sports activities, hosting charity auctions, and promoting blood donations. Together, step by step, we work towards an unyielding victory in helping those in need during these challenging times.