Analyst of business processes of the process office in Bank Pivdenniy

Pivdenniy Bank is one of the leaders of the financial market of Ukraine, which ranks third in the group of Ukrainian banks with private capital in terms of assets. "Pivdenny" has been a reliable financial partner for private and corporate clients for 31 years. The Pivdenny team consists of more than 1,700 active and purposeful employees throughout Ukraine. For four years in a row, the bank has been included in the rating of the "50 best employers" according to Forbes magazine.

We offer:

• registration according to the Labor Code of Ukraine
• competitive salary
• medical insurance or compensation for a subscription to a gym
• remote work or in a functional, comfortable office
• corporate psychologist
• opportunity for career growth and development
• opportunity to take courses and training
• opportunity to work in a stable and professional company with a friendly team.

What needs to be done:

Collection and analysis of business requirements (functional requirements)

• Conducting interviews, workshops, surveys with business representatives.
• Identifying problem areas, needs and expectations of users.
• Documenting requirements.

2. Modeling of business processes

• Building process models in BPMN 2.0.
• Definition of roles, decision points, execution options.
• Analysis of the current state (AS-IS) and development of the future state (TO-BE).
• Coordination of processes with the general architecture of bank processes.

3. Formation of the technical task (TOR)

• Description of the process logic for developers (BPMN + text).
• Definition of requirements for screen forms, integrations, business rules.
• Coordinating non-functional requirements with the relevant divisions of the Bank (reliability, security, productivity).

4. Cooperation with the development team

• Explanation of requirements and process logic.
• Participation in refinement sessions, clarification of details.
• Implementation support: answers to requests, compliance check.

5. Testing and acceptance

• Participation in the creation of test cases.
• Checking the implemented process for compliance with requirements.
• Conducting acceptance testing together with the business.

6. Evaluation of process efficiency

• Receive KPIs for processes from the process owner and propose optimal options.
• Building requirements for reports and dashboards
• Analysis of results after launch (time, errors, load).
• Preparation of proposals for optimization.

7. Documentation and training

• Preparation of instructions, schemes, presentations for users.
• Conducting training for business on new processes.
• Providing up-to-date documentation in accordance with the requirements of those operating in the bank

8.process support and support

• Develop measures and set operational and technical tasks for suppliers, IT departments and other involved structural divisions of the bank.
• Conduct testing (on a regular basis) of test and productive versions of the updated process.
• Evaluate the quality of the process, check the correctness of the automated processes, regulate failures in the operation of the process in the system.
• Resolve conflicts and find compromise solutions/reach consensus.
• Communicate with external entities necessary for the performance of assigned tasks and functions, in particular:

-representatives of the regulator, state bodies, the Independent Association of Banks of Ukraine, representatives of other banks (on issues related to the tasks assigned to the Employee and functions); — developers of software used / considered for use in the Bank; — partner companies, contractors, consultants, etc.

This will require:

• In-depth domain knowledge of lending processes of legal entities, forex operations of legal entities
• Basic knowledge of key business processes of banking (deposit, payment, compliance, management risks, customer service) and understanding of their relationships.
• Deep domain knowledge in process management.
• Experience in modeling business processes in BPMN notation.
• Experience in writing user stories (preferred), acceptance criteria, TOR, working with backlog.
• Skills in data analysis and work with metrics.
• Experience with BPM systems (for example, Camunda, Creatio, other)
• Basic knowledge of SQL, JSON, REST API

If you are interested in our offer, send your feedback and learn about the details.

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