Business Process analyst (customer service) in Vodafone Ukrayina

Vodafone Ukraine is a world-class company that occupies leading positions in the field of technology and telecommunications, introduces innovations in all areas of activity. The key to the success of Vodafone Ukraine is our employees. That is why we are looking for goal-oriented and open-minded like-minded people with a desire to create projects that bring the future closer. We invite you to join the team of professionals! Duties: Support and development of existing service processes in the contact center. Implementation of new processes. Coordination of technical issues, requirements, deadlines for future projects. serviceAnalysis of quantitative and qualitative indicators of servicePreparation of presentations for managementParticipation in company projectsRequirements: Possessing practical knowledge of describing business processes, their optimizationExperience working in a call center will be an advantageKnowledge of methods of collecting, processing and analyzing statistical informationConfident command of programs: Excel, Power PointCompliance with the company's corporate values ​​Willingness to learn and develop. We offer: A team of like-minded people, transparency of decisions and openness in communicationOfficial employment, social guaranteesFlexible work schedule and remote working days31 calendar days of vacationCorporate medical insurance and wellnessFree mobile communicationAdvantageous tariff plan from Vodafone for the familyProfessional training at the expense of the employerActive corporate lifeIf you are interested in this position, send us your resume with salary expectations.