Business Intelligence Analyst (UA) in Slots City

SlotsCity is looking for a Business Intelligence Analyst (UA) to join our team to create the best gambling products worldwide. Requirements:• Minimum of 3-4+ years of experience in a similar role;• strong analytical skills: The ability to interpret data, identify trends, and draw actionable insights;• advanced practical experience with SQL;• experience with Python or R as Data Analyst;• experience of working with a large amount of data;• experience of working with API (loading and transforming data from services into insights and recommendations);• data visualization skills and experience with BI platforms (Power BI/Tableau);• profound comprehension of variables impacting profitability of the product;• understanding general customer service principles from the perspective of business purposes;• understanding of Igaming or Sportsbook product;• strong communication skills to collaborate with cross-functional team.Responsibilities:• Provide analytical support to the customer service department;• take ownership of customer service data and insights, becoming the primary point of contact for Igaming data;• visualize performance metrics through insightful dashboards for end users to make data-driven decisions;• define and calculate relevant KPIs to monitor online casino performance;• understanding and calculating customer service operational metrics: SLA, FCR, AHT, Occupancy and e.t.c;• develop global analytical models and integrate them into existing automation in internal companies processes;• сonducting A/B tests and experiments to validate hypotheses and optimize product performance;• analyzing player data to understand player behavior, preferences, and engagement metrics;• сonducting in-depth analysis of game metrics to identify trends, patterns, and areas for improvement;• сollaborating with cross-teams to leverage data-driven insights for main customer service domains.For comfortable and effective cooperation we offer:• Opportunity to influence and feel your impact inside the company;• compensation that grows alongside your achievements;• paid vacation (17 days/year) and sick leaves;• medical insurance;• budget for conferences, seminars, and training that will help you grow as a professional;• free English courses;• flexible working hours;• we have a cozy, modern office filled with everything you need in the historic center of Kyiv with free parking places.