Business Customer Support Specialist @ Calendesk in Calendesk

About us Calendesk is a comprehensive meeting scheduling system for business. It provides a package of tools to entrepreneurs, thanks to which they are able to move their business completely online in a few moments. We specialize in supporting small, medium and large enterprises, helping them automate their internal processes. Thanks to our tools, companies generate more stable and predictable income, strengthening their position on the market and laying better foundations for further growth. Our goal is to build strong and lasting relationships with our clients by exceeding their expectations and dealing with the technical difficulties they face. We are looking for someone who can not only communicate effectively with our business clients, but also enjoys interacting, whether over the phone or in high-energy video conferences. This is what we offer At Calendesk, your work counts. Not only do we provide an environment where everyone can express themselves and reach their full potential - we have fun doing it! Competitive salary: PLN 6,000 - 8,000 net on a B2B contract or PLN 5,000 - 6,500 gross on an employment contract, depending on skills and experience. Flexible working environment - 100% remotely. Solid substantive and practical support - we are committed to continuous learning. MacBook and iPhone for work, plus everything you need to comfortably perform your duties. Great independence and space to try your own ideas - we love new ideas and ambitious people. An open and friendly environment, filled with great people who you can always count on when needed. A chance to show off your skills. You speak Polish and English fluently. The ideal level of these languages ​​is at least C1 - we mainly focus on the ability to speak and listen. You can work on the iOS/MacOS operating system. You have experience as a Business Customer Service Specialist or in a similar CS role, preferably in the technology industry (SaaS). Empathy is your middle name. You want and are able to share knowledge - our mission is to increase customer knowledge about the product by providing advice, conducting presentations and building a knowledge base. You are interested in new technologies. A big advantage is knowledge of applications such as: Google Toolkit, Microsoft Toolkit, Zoom, Slack, Trello, Zapier, Stripe, Fakturownia, Figma. You understand the broader context, but you also care about detail and quality - you are very focused on details. You know what it means to take responsibility for your actions. At Calendesk, every team member has a direct impact on our business. You enjoy solving problems. You have the ability to conduct an excellent diagnostic conversation and offer the best solution. You have a strategic approach to solving problems and don't just answer repetitive questions. You love writing. Yes, we use video conferencing, but most of our work is still done via chat or email-email. You don't mind talking to a client on the phone and you think this form of communication suits your approach. You feel comfortable working remotely and have previous experience in this type of work. About us Calendesk is a comprehensive meeting scheduling system for business. It provides a package of tools to entrepreneurs, thanks to which they are able to move their business completely online in a few moments. We specialize in supporting small, medium and large enterprises, helping them automate their internal processes. Thanks to our tools, companies generate more stable and predictable income, strengthening their position on the market and laying better foundations for further growth. Our goal is to build strong and lasting relationships with our clients by exceeding their expectations and dealing with the technical difficulties they face. We are looking for someone who can not only communicate effectively with our business clients, but also enjoys interacting, whether over the phone or in high-energy video conferences. This is what we offer At Calendesk, your work counts. Not only do we provide an environment where everyone can express themselves and reach their full potential - we have fun doing it! Competitive salary: PLN 6,000 - 8,000 net on a B2B contract or PLN 5,000 - 6,500 gross on an employment contract, depending on skills and experience. Flexible working environment - 100% remotely. Solid substantive and practical support - we are committed to continuous learning. MacBook and iPhone for work, plus everything you need to comfortably perform your duties. Great independence and space to try your own ideas - we love new ideas and ambitious people. An open and friendly environment, filled with great people who you can always count on when needed. A chance to show off your skills. [We are looking for an experienced Customer Service Specialist who will represent the company during contact with the customer and educate customers in the use of the Calendesk system. As a Customer Service Specialist, you will be responsible/ and for everyday service to our customers and for providing knowledge about Calendesk., Quick and accurate response to customer inquiries via e-mail, chat., Conducting online meetings and outgoing telephone calls with customers interested in using the Calendesk system,, Engaging interacting with customers to best understand their needs., Precisely and proactively answering customer questions., Providing support during the implementation and configuration process., Coordinating problem solving in cooperation with our IT team., Ensuring effective flow of information between customers and the team IT support., Analysis of problems and proactive support of system-based solutions., Creation and updating of the knowledge base.] Requirements: iOS, macOS, SaaS, Google, Microsoft, Zoom, Slack, Trello, Zapier, Stripe,Figma, Fakturownia Additionally: MacBook, Iphone.