Business Banking Customer Service Manager (St. Lukyanivska) in Raiffeisen Bank Ukraine

We are Raiffeisen Bank Ukraine - a Ukrainian bank. We have been creating and building the banking system of our country for 30 years. We were and are one of the largest banks in the country, a reliable shoulder for millions of Ukrainians.

Raiffeisen Bank works as a universal bank, providing a wide range of financial services to various client segments — retail and corporate clients, small and medium-sized businesses, financial institutions. 

Our priority is impeccable service quality. We strive to strengthen our competitive advantages by innovating, finding and exploiting new opportunities. We are focused on values ​​that are a clear guide for action. More than 5,000 employees and almost 3 million customers are in the center of attention. #Райфкоманда integrates the principles of diversity, equality and inclusiveness into everyday work. Combining the principles of people-centeredness and innovation in work is our way.

Become part of the #Raifkommando! 

Location

Kyiv, str. Yu. Illenka, 32

Requirements

Necessary knowledge and experience:

• Experience work in the banking sector or in the field of financial customer service from 1 year
• Knowledge of banking products, procedures and service standards, understanding of banking business processes
• Fluency in the state business language
• Good computer skills, knowledge of the latest applied office programs
• Higher education

Skills:

• High responsibility, attention to detail
• Initiative
• Excellent communication skills, ability to negotiate
• Analytical skills

Responsibilities:

• Providing professional and friendly service to clients of the business banking segment (individual entrepreneurs and legal entities)
• Maintaining relations with by existing clients and involvement in the service of new ones
• Active sale of banking products, identifying customer needs and recommending appropriate solutions
• Attracting/selling products to customers of the business banking segment: unsecured loans, overdrafts, credit cards, deposit products, insurance products, acquiring, salary projects
• Provision of banking services for clients of corporate business
• Opening, closing and maintenance of accounts of private bank clients - credit cards, cash loans, deposit, insurance products and other financial products of the bank
• Ensuring a high level of customer satisfaction through quality consultations, prompt resolution of issues or difficult situations, continuous improvement of processes

Benefits

We offer:

Work experience in a large systemic international business: work in a large international company that creates diverse and inclusive environment for professional and personal development of employees.

Stable income: competitive salary and a monthly bonus of up to 60% for your efforts and contribution. Participation in Vntrish referral program - the opportunity to receive cash bonuses for recommending candidates for bank vacancies. Participation in motivational programs for branch employees - receiving rewards for better results.

Social package and Wellbeing program: 28 days of paid vacation, health insurance from the first working day , official employment. Mental and physical health care: individual psychological sessions and group lectures, free online sports classes.

Career development: exchange of knowledge with colleagues, opportunity for professional development and retraining. Corporate courses and soft skills training in our corporate academy. Team-building events and participation in social projects.

Our team on Facebook

Recruiter: Anzhelika Zubok [email protected]