Business Banking Customer Service Manager (Kharkivske Shosse, 2) in Raiffeisen Bank Ukraine

We are Raiffeisen Bank Ukraine - a Ukrainian bank. We have been creating and building the banking system of our country for 30 years. We were and are one of the largest banks in the country, a reliable shoulder for millions of Ukrainians.

Raiffeisen Bank works as a universal bank, providing a wide range of financial services to various client segments — retail and corporate clients, small and medium-sized businesses, financial institutions.

Our priority is impeccable service quality. We strive to strengthen our competitive advantages by innovating, finding and exploiting new opportunities. We are focused on values ​​that are a clear guide for action. More than 5,000 employees and almost 3 million customers are in the center of attention. #Райфкоманда integrates the principles of diversity, equality and inclusiveness into everyday work. Combining the principles of people-centeredness and innovation in work is our way.

Become part of the #Raifkomanda!

Location

Kyiv, str. Kharkivske Shosse, 2

Requirements

Necessary knowledge and experience:

• Work experience in the banking sector or in the field of financial customer service from 1 year
• Knowledge of banking products, procedures and service standards, understanding of banking business processes
• Fluency in the state business language
< li> Good computer skills, knowledge of the latest applied office programs
• Higher education

Skills:

< li> Excellent communication skills, ability to negotiate
• High responsibility, attention to details
• Orientation to achieve goals
• Analytical skills

Responsibilities:

• Providing professional and friendly service to clients of the business banking segment (individual entrepreneurs and legal entities)
• Support relations with existing clients and involvement in the service of new ones
• Active sale of banking products, identification of client needs and recommendation of appropriate solutions
• Attracting/selling products to clients of the business banking segment: unsecured loans, overdrafts, credit cards, deposit products, insurance products, acquiring, salary projects
• Provision of banking services for clients of corporate business
• Opening, closing and maintenance of accounts of private bank clients - credit cards, cash loans, deposit , insurance products and other financial products of the bank
• Ensuring a high level of customer satisfaction through quality consultations, prompt resolution of issues or difficult situations, continuous improvement of processes

Benefits < /strong>

We offer:

Work experience in a large systemic international business: work in a large international company that creates a diverse and inclusive environment for the professional and personal development of employees.

Stable income: competitive salary and monthly bonus up to 60% for your efforts and contribution. Participation in the internal referral program is an opportunity to receive cash bonuses for recommending candidates for bank vacancies. Participation in motivational programs for branch employees - receiving rewards for better results.

Social package and Wellbeing program : 28 days of paid vacation, health insurance from the first working day , official employment. Mental and physical health care: individual psychological sessions and group lectures, free online sports classes.

Career development: exchange of knowledge with colleagues, the possibility of professional development and retraining. Corporate courses and soft skills training in our corporate academy. Team-building activities and participation in social projects.

Our team on Facebook

Recruiter: Nataliya Tsoklan, [email protected]