Business Analyst/Project Manager in Softermii

AI/ML technology-based bot to be provided as SaaS for clinics, pharmacies, etc., to serve as an information source for any questions related to medicines, treatment, side effects, dosage, etc. 
A custom 3D avatar is set up at the Admin panel, voice peak, and AI/ML profile with different behaviors—text, Voice, and video chat interaction with an avatar.
The project has already launched as an MVP; it is about to extend further with new features.

Type of cooperation: 1-2 months Part-time, then Full-time/remote

⚡️Your responsibilities will be:

As a Business Analyst:

-Thoroughly understand customer and user needs to offer solutions better than the customer imagined.

- Accept other people's ideas when they are better.

- Understand technical and budgetary constraints to offer feasible solutions.

- Document decisions concisely and clearly.

- Communicate directly with the customer, clarify and formalize requirements.

- Verify requirements with various stakeholders to ensure they meet business needs.

- Develop and communicate clear visions of the products aligned with overall business goals and objectives.

- Create, prioritize, and maintain product backlogs to ensure they reflect the evolving needs of the products.

- Define acceptance criteria and user stories outlining desired outcomes and functionalities of the products.

- Facilitate communication, provide progress updates, gather feedback, and manage expectations to ensure alignment.

- Manage a team of up to 5-7 people, plan tasks and releases.

- Develop realistic and achievable project schedules and constantly monitor their implementation.

- Have a basic understanding of how databases work and are organized.

- Understand the basic principles of technologies and architectures used in the project for effective communication with technical teams.

As a Project Manager:

- Launch new projects, including kick-offs with the client and team, and create a communication plan.

- Transfer project information from the sales office to Heads of Offices.

- Facilitate the determination of team members for projects with Heads of Offices.

- Create job descriptions for new positions.

- Make hiring decisions.

- Train necessary technical and soft skills for the project team.

- Achieve project KPIs.

- Manage the project budget, considering resource costs, obligations, and expense forecasting.

- Understand basic principles of Project Management, including Team Composition, PNL, Time Tracking, and Reporting.

- Solve problems related to the team and customer.

- Effectively respond to changes in project requirements and the business environment.

- Offer new ideas and methods to improve product efficiency and competitiveness.

- Build and maintain relationships with clients.

- Handle customer upsale opportunities.

- Ensure backlogs are refined and updated.

- Monitorproject schedules and implementation.

- Provide progress updates and gather feedback to keep everyone on the same page.

🗞Our requirements to you:

- 2+ years of experience as PM/BA in an outsourcing company. 

- Advanced English level.

As a Business Analyst:

- Experience in building roadmaps, charts, and reports for project visualization and management.

- Data visualization skills to build mockups, wireframes, use case diagrams, prototypes, etc.

- Knowledge and experience with Agile, Scrum, and Kanban methodologies.

- Ability to use project management tools and wiki systems to organize and document information.

- Strong communication skills to interact with various project stakeholders.

- Experience and understanding of pre-sale process.

- Project scope decomposition preparation.

- Project scope estimation.

- Strong experience in User Stories preparation, Acceptance Criteria documentation, and approval with the client.

- Change Requests management.

- Strong understanding of business flows, processes, and purpose.

- Experience in UI/UX design review based on prepared requirements and correction of them.

- Ability to simplify solutions when clients try to bring complex requirements for the project.

- Risk management.

As a Project Manager:

- Launch of a new project: kick-off with the client and team, communication plan, etc.

- Transfer the information about the project (received from the sales office) to Heads of Offices.

- Facilitate the determination of team members for projects with Heads of Offices.

- Creation of job descriptions for new positions.

- Decision-making on hiring.

- Achieving project KPIs.

- Training necessary technical and soft skills for the project team.

- Problem-solving on the project (team, customer).

- Customer upsale.

- Building relationships with clients.

👨‍💻Who will you have the opportunity to meet during the hiring process (stages):
Call, HR, Tech, Final.

🥯What we can offer you:

• We have stable and highly-functioning processes – everyone has their own role and clear responsibilities, so decisions are made quickly and without unnecessary approvals. 
• You will have enough independence to make decisions that can affect not only the project but also the work of the company.
• We are a team of like-minded experts who create interesting products during working hours and enjoy spending free time together.
• Do you like to learn something new in your profession or do you want to improve your English? We will be happy to pay 50% of the cost of courses/conferences/speaking clubs.
• Do you want an individual development plan? We will form one especially for you + you can count on mentoring from our seniors and leaders.
• Do you have a friend who is currently looking for new job opportunities? Recommend them to us and get a bonus.
• And what if you want to relax? Then we have 21 working days off.
• What if you are feeling bad? You can take 5 sick leaves a year.
• Do you want to volunteer? We will add you to a chat, where we can get a bulletproof vest, buy a pickup truck or send children's drawings to the front.
• And we have the most empathetic HRs (who also volunteers!). So we are ready to support your well-being in various ways.

👨‍🏫A little more information that you may find useful:

- our adaptation period lasts 3 months, this period of time is enough for us to understand  each other better;

- there is a performance review after each year of our collaboration where we use a skills map to track your growth;

- we really have no boundaries in the truest sense of the word – we have flexible working day, remote or office is up to you.