Business analyst (payment systems) in Red Cross Ukraine

The Red Cross Society of Ukraine (RCSC) announces a competition for the position of Business Analyst. Description: As part of the Cash and Voucher Assistance Strategy, which includes the expansion of cash programs in 2022 and 2025, the CRCS has created a data management system to support the provision of cash assistance at the national level. TCHU is looking for a Business Analyst with strong technical knowledge and experience in payment system implementation and CRM support to oversee the implementation of this new solution. Under the leadership of the Head of Digital Transformation and in relationship with the IT department, we expect the Business Analyst to be a key implementation support and supporting cash and voucher payment systems, to identify and apply the necessary steps, including implementation, updates and maintenance rules, as well as coordination with the software development team and various involved units of the TCHHU. Candidate requirements: Higher education (IT, technical/ economic or finance); 3 years of IT business analyst experience; Intermediate English level; Experience in implementing payment systems and CRM in a cross-functional environment; Understanding of the basics of the software development cycle (SDLC), the basics of project management, principles and approaches of Agile methodology; Knowledge of BPMN notations; Knowledge of approaches to describing functional requirements; Strong general knowledge of the world of IT and technology is required; Experience with Microsoft programs, including Word, Excel, PowerPoint, Visio, SharePoint, Outlook, as well as Jira, Google Docs; Exceptional oral, written and presentation skills; Ability to work effectively under tight deadlines both independently and in a team; High level of self-organization and time management; Leadership qualities, attention to detail, analytical skills; Responsibility for decisions and results. Your tasks : Interaction with the cash and voucher support team in terms of analyzing the current state of payment systems and business processes, identifying business requirements, their formalization and description; Preparation and approval of technical tasks in the context of the implementation of payment systems and CRM; Management of development tasks throughout the life cycle , control and coordination of deadlines; Tracking of the scope of the project and management of requirements on the customer's side; Interaction with development teams in the process of planning sprints, evaluation of the obtained results; Testing of the developed software and preparation of instructions for users; Development of training materials and participation in the training of business users (departments of TCHHU). Support of transfer and training for both IT and business users; User support, conducting training, building a stable communication channel between the cash and voucher assistance team with the TCHHU divisions and the software developer. Place of work: Kyiv, str. Chikalenko (Pushkinska), 30. The Red Cross Society of Ukraine offers: Interesting, diverse and multitasking work; Employment according to the Labor Code; Timely payment of wages; Friendly and cohesive team of like-minded people; Participation in trainings and seminars in Ukraine and abroad.