Business Analyst - CRM Systems (Zoho HubSpot) in bravosouth.com

Business Analyst - CRM Systems (Zoho HubSpot)Responsibilities:● Analyze business processes related to customer interactions (e-Commerce, marketing, customer service) and identify opportunities for improvement through the CRM systems.● Analyze and break down requirements and write Epics, Stories & Tasks● Hands on configuration of the platform to meet specific business needs, including workflows, automations, and reporting functionalities.● Develop and maintain user documentation for both CRM systems, ensuring smooth adoption by all teams.● Partner with cross-functional teams (sales, marketing, customer service) to gather requirements, translate them into system configurations, and train them on effective CRM utilization.Qualifications:● Minimum 2+ years of experience as a Business Analyst or similar role.● Proven experience in analyzing business processes and translating them into technical requirements.● knowledge of CRM principles and best practices.● Experience with either Zoho or HubSpot in a business setting (bonus points for experience with both).● Experience working with JIRA & Confluence● Excellent analytical and problem-solving skills.● Strong communication, collaboration, and interpersonal skills.● Knowledge of agile methodologies a plusBravo South is currently assembling multiple project teams for a new client specializing in the global distribution of consumable products. Our role involves facilitating their expansion into new international markets, supporting their existing technology infrastructure, and assisting in the development of a modern enterprise technology framework. This partnership has the potential to extend over several years.