Business Analyst (CRM Creatio) in robota.ua

Hello, let's get to know each other! We are a company - an online platform for job search in Ukraine. We are part of the European holding Grupa Pracuj Ltd and a partner of the international network The Network. Every day we help thousands of people to find a job, and companies to find employees as quickly and comfortably as possible!

Today you have the opportunity to join our team of professionals who confidently step towards the same goal and are united by common interests and life values, because we are looking for a BusinessAnalyst. You will join a team that is open to suggestions and ideas, because the opportunity to implement your own ideas and implement them is our everything!

Main duties:

• Analyze and describe the company's business processes, identifying optimization points. Study the existing business processes of the company in order to determine their effectiveness, identify problems and opportunities for improvement;
• Configuration and support of Creatio CRM (processes, objects, business logic, UI);
• Administration of JIRA: creation of workflow, automations, permission schemes, dashboards;
• Collection, documentation and coordination of requirements with internal by customers.

Technical decomposition of tasks:

• Distribution of requirements into subtasks for developers and testers;
• Formation of user stories, acceptance criteria, description of scenarios;
• Assessment of the complexity of implementation together with the team;
• Control of implementation and compliance with technical requirements.
• Preparation of technical tasks (BRD, FRD, user flow, BPMN schemes);
• Testing of implemented solutions and checking compliance with business logic;
• Maintaining up-to-date documentation in Confluence.
• Participation in the introduction of new tools and improvement of company processes.

Main requirements:

• Deep knowledge of configuration Сreatio; 
• Understanding the work of client-server applications, web technologies and API construction (understanding of the HTTP protocol);
• Experience of working as a business analyst or system analyst from 2 years;
• Practical experience with Creatio CRM (setting processes, sections, configurations);
• Understanding the principles of JIRA / Confluence (workflow, automation, reports);
• Ability to collect, analyze and decompose requirements to a technical level.

You are waiting for:

• The opportunity to directly influence the employment market of the country;
• The opportunity to work in a product department with more than 70 team members;
• Hybrid or remote work format - combined office and remote, as you like convenient;
• Medical insurance;
• The office in UNIT.City is modern, cozy, with the possibility to use the gym;
• Corporate and team buildings, because we like to spend time together!

Can you already imagine yourself in our team? Then we are waiting for your resume.