Creatio business analyst in SRMIKS, TOV

About the company

We are a team that implements and develops CRM systems for businesses. We work with complex projects: building business processes, integrations, optimization and automation of department work.

Now we are looking for a business analyst who will become a key link between the client's business and the CRM development team.

This role will suit a specialist who does not just describe processes, but understands business logic and knows how to turn it into a working CRM system.

What will be required to do:

1. Conduct customer interviews and gather business requirements

2. Analyze and describe the company's business processes (sales, marketing, operational processes)

3. Formalize CRM requirements and process modeling (BPMN)

4. Prepare technical tasks for the Creatio development team

5. Participate in the design CRM logic (roles, data structure, automation)

6. Test the implemented functionality and participate in the implementation of CRM solutions

Our expectations:

• Experience as a business analyst from 2 years

• Experience with CRM systems,especially with Creatio

• Understanding the principles of business process automation

• Experience in process description (BPMN, UML or others notations)

• Experience in writing technical documentation (BRD, SRS, user stories, technical documentation)

• Ability to work with the customer: conduct interviews, specify requirements, propose solutions

• Structured thinking and a systematic approach

Will be an advantage:

Creatio

Experience in CRM systems implementation

Understanding CRM systems

SQL

If you are interested in working on complex system solutions and influencing the development of projects - send your resume, we will be happy to hear your feedback!

Phone for communication: +380 63 721 60 30

Olexander is the head of the technical department.