Business analyst in Best Vey Fudz

Hello, let's get to know each other :-) We - Best Way Foods https://bestwayfoods.com.ua/ - are the official importer and distributor of the world's leading companies in the market of raw materials and ingredients, such as Barry Callebaut, FrieslandCampina, Kerry, Dianafoods, Desing, Pulau Sambu Group, Salica in Ukraine. We have our own warehouse and transport and logistics facilities throughout Ukraine, our own Customer Support Center. In 2020, we opened our own Chef University studio, which gives our customers the opportunity to receive training from leading chefs and world ambassadors. The main value of Best Way Foods is people, so we build trusting relationships, take care of the potential and development of each company employee; You come to us if you dream of a friendly team in which you will find not only competent colleagues, but also friends; You will not believe, but we have a very adequate management that will always support your ideas and provide support at all levels; And in 2 weeks of work with us, you will get tired of tasting various delicacies from our confectionary studio masters; All together, we are a united team that believes in success and knows how to achieve it; We promise you a dynamic environment and a culture of victory, where unity, development and results are the basis of our goals. Currently, the company is actively developing new directions, launching ambitious projects, and in this regard invites a Business analyst to its team. Candidate requirements: Higher education (technical/economic); 3 years of experience as a business analyst; Experience in implementing CRM in cross- functional environment; Understanding of the basics of the software development cycle (SDLC), the basics of project management, the principles and approaches of Agile methodology; Knowledge of BPMN notations; Knowledge of approaches to the description of functional requirements; Experience of working with 1C programs, Microsoft, including Word, Excel, PowerPoint, Power VI, Visio , SharePoint, as well as Google Docs; Exceptional oral, written and presentation skills; Ability to work effectively under tight deadlines both independently and in a team; High level of self-organization and time management; Leadership qualities, attention to detail, analytical abilities; Responsibility for decisions and results. to the system, user instructions, etc.); Skills of working with requirements (identification, documentation, design of program improvements. What will be required to do: Participation in automation projects — collection and formalization of requirements for the system, selection of software products, participation in design, system configuration; Work with requests for improvements (when the functionality of the program does not solve the client's problems and it needs to be modified) — detailing the task, thinking about the method of implementation, evaluation and preparation of documentation (functional requirements, TOR, user story, etc.) Consultation and support of users of the CRM system; Audit of the existing CRM system of the company; Analysis and optimization processes of interaction with clients; Making proposals for the introduction of new functions and capabilities of the CRM system; Creating detailed reports and presentations for effective management decision-making; Studying the market and competitors to ensure the competitiveness of the product; Developing strategies to increase the loyalty of users and business partners; Monitoring and analysis of the resultsof implemented strategies for continuous improvement of the product; Preparation of reports and feedback for management based on audit results; Formulation of proposals for improving system performance; Participation in automation projects — collection and formalization of system requirements, selection of software products, participation in design, system configuration; Work with requests for improvements (when the functionality of the program does not solve the client's problems and it needs to be modified) — detailing the task, thinking about the way of implementation, evaluation and preparation of documentation (functional requirements, TOR, user story, etc. What we offer: Work in a stable and reliable company; Decent level salary without delays; Flexible hybrid work schedule (3 days in the office, 2 days - remote); Medical insurance, corporate English; Democracy in communication with colleagues and the manager; Discounts for employees on the company's products; Comfortable new office near the city of Beresteysk, where you can always find something to snack on: apples, oatmeal, milk, tea, coffee, lemons; About us and our life: https://www.instagram.com/best_way_foods/