Business Analyst in VoIPTime

August 14, 2024

Business Analyst

Lviv

VoIPTime is a product IT company that, since 2010, has been developing solutions for call centers and customer service, CRM systems. We are known as a reliable partner in the field of telecommunications and call centers, and for years we have been cooperating with small, medium and large businesses both in Ukraine and in Europe and the USA.

Due to staff expansion, we are looking for an experienced business analyst who can develop the company's existing products and launch new ones together with the development team.

Responsibilities:

• Identification and analysis of business requirements, cooperation with internal and external stakeholders;
• Managing the scope of work, creating a roadmap, setting and prioritizing development tasks, clarifying requirements with the development team and QA;
• Working on prototypes with a UI/UX designer;
• Understanding and practical use of the artifacts of the tasks Definition of Ready (DoR), Definition of Done (DoD);
• Creation and maintenance of project documentation (product and process documentation: business requirements, descriptions of system components and architecture, web API documents, specifications, user journey schemes);
• Analysis of competitors and the market, finding ways to improve the product;
• Support and update of technical documentation;
• Product analysis, development of a strategy for its further development together with the product owner.

Requirements:

• 2+ years of work experience as a business analyst;
• Understanding of design basics and software development methodology;
• Knowledge and practical experience of identifying and forming functional and non-functional requirements, writing use cases, user stories;
• Project management skills, knowledge of Agile, Scrum;
• Experience in maintaining project documentation, forming requirements for development, maintaining a roadmap;
• Knowledge of UML, BPMN;
• Ability to simply explain complex concepts.