Business analyst in Delta M, TOV, Grupa kompaniy

Delta M is an IT company that is part of the international group of companies Delta M Group, which has been successfully operating in Ukraine, Kazakhstan, Uzbekistan, and Poland for over 16 years.

Our software is Delta M. Collection and Delta Tell - installed in more than 80 banking and financial institutions in more than 15 countries, which in total administers databases of more than 20 million records and is the best system solution in terms of "price / functionality".

Our Partners include leading banks, credit unions, housing and communal enterprises, telecommunications companies and companies from other sectors of the economy.

Company website: http://delta-m.it/

Due to business expansion, the company is looking for a Business Analyst in the IT department!

Functional tasks:

• Identification of the Customer's needs in process automation (Customer Relationship Management), their consolidation and description;
• Formation of technical terms of reference (TOR), agreement with the Customer, introduction of amendments/changes;
• Comprehensive support of the Customer both at the stage of working with technical data and at the stages of warranty and post-warranty support;
• Organization of effective communication with the development team regarding the correct and timely implementation of TK requirements.

We care about:

• Technical education (higher / incomplete higher);
• Knowledge in the field of information technologies - CRM systems, IP telephony;
• Knowledge of SQL at the level of writing queries and procedures;
• Knowledge of management methodologies projects;
• Experience in the formation of TK;
• Knowledge and practical application of Use Case, User Story;< /li>
• Excellent communication skills, proactivity, experience in multitasking and deadlines;
• Knowledge of BPMN, UML;
• Knowledge and experience of implementing data exchange methods using RESTful API;
• Knowledge of OpenAPI specification 3.0 will be an advantage;
• Knowledge of network connection protocols;
• Upper- Intermediate (B2) will be an advantage;
• Knowledge of the subject area in the financial sector (banking, debt collection, including legal processes, credit monitoring, telemarketing) will be an advantage. 

We offer:

Working schedule: Mon-Fri 9:00-18:00 00 ( office, remote, hybrid schedule )

Interesting? Send your resume and we will meet at the interview!