Business analyst in Delta M, TOV, Grupa kompaniy

Delta M is a product IT company that is part of the international group of companies Delta M Group, which has been successfully operating in Ukraine, Kazakhstan, Uzbekistan, and Poland for more than 14 years. Our software - Delta M. Collection and Delta Tell - is installed in more than 80 banking and financial institutions in more than 15 countries, which in total administers databases of more than 20 million records and is the best system solution according to the "price/functionality" indicator. Our Partners include leading banks, credit unions, housing and communal enterprises, telecommunications companies and companies of other sectors of the economy. Company website: http://delta-m.it/In connection with business expansion, the company is looking for a Business Analyst in the IT department! Functional tasks: Identifying the needs of the Customer in the automation of processes (Customer Relationship Management ), their consolidation and description; Formation of technical terms of reference (TOR), agreement with the Customer, introduction of amendments/changes; Comprehensive support of the Customer both at the stage of working with technical data and at the stages of warranty and post-warranty support; Organization of effective communication with the development team regarding correct and timely implementation of TOR requirements. It is important for us: Technical education (higher / incomplete higher education); Knowledge in the field of information technologies - CRM systems, IP telephony; SQL knowledge at the level of writing requests and procedures; Knowledge of project management methodologies; Experience in TOR formation; Knowledge and practical application of Use Case, User Story; Excellent communication skills, proactivity, experience in multi-tasking and deadlines; Knowledge of BPMN, UML; Knowledge and experience of implementing data exchange methods using RESTful API; Knowledge of OpenAPI specification 3.0 will be an advantage; Knowledge of network connection protocols; Upper-Intermediate (B2) level of English will be an advantage; Knowledge of the subject area in the financial sector (banking, debt collection, including legal processes, credit monitoring, telemarketing) will be an advantage. We we offer: A job in a successful international business and opportunities to realize your potential and ambitions! A company with a developed corporate culture and a rich life; Contract with the FOP; The level of remuneration is discussed individually; A cozy office 5 minutes from the Chernihivska metro station, a comfortable workplace and goodies) Working schedule: Mon-Fri 9:00-18:00 (office, remote, hybrid schedule) Interested? Send your resume and we will meet at the interview!