Business analyst in NovaPay

Financial company "NovaPay" (GK "Nova") announces a competition for the position of "Business analyst" Requirements: Higher education Work experience in the relevant field - at least 2 years The advantage will be work in the contact center of a financial or banking institution, in a similar position or in process automation divisions Developed analytical abilities and skills in monitoring the service market Ability to analyze customer experience Skills of cross-functional interaction in project teams, writing business requirements and technical tasks Experience in conducting testing Confident user of the MS Office package Expert knowledge of the market of banking products and services or knowledge of contact center technologies for the implementation of customer support processes in remote service channels Main tasks: Analysis and identification of business needs/problems of the Contact CenterCollection, analysis and formation of requirements/technical tasks for IT departments and other involved structural divisions of the Company or external suppliersCooperation with other structural divisions for the purpose of automation of customer service processes in remote service channelsInitiating and managing applications for the implementation, development and/or updating/improvement/automation of customer service processesImplementation of optimization solutions, adjustment of solution implementation plansAssessment of the quality of software work, verification of the correctness of working out automated processes, regulation of failures in the work of softwareWe offer: work in an innovative company in the entire FinTech segment, the opportunity to work in a hybrid format or remotely, care for your mental and physical health (medical insurance, psychological consultations, corporate sports communities), training and development (English language classes, courses and trainings for professional growth), annual salary reviews, respectively to your own efficiency, meetings with famous speakers in the Corporate Club, a mentoring program and support for each new employee, an opportunity to show your talents (we value creative initiative and support it)