Business Analysis Operations in BAT

"BRITISH AMERICAN TOBACCO UKRAINE" is part of the "British American Tobacco" Group of companies - a leading international tobacco company whose products are sold in more than 200 countries. We strive to be the best employer, providing comfortable working conditions and the development of our employees BAT IS LOOKING FOR Service level analysis - - operational division SENIOR LEVEL Experienced specialist FUNCTION digital business solutions LOCATION Pryluky, Ukraine TYPE OF CONTRACT Permanent ROLE POSITIONING AND OBJECTIVES You will perform the duties of a junior manager of computer systems, responsible for providing IT services for the systems of the factory in Pryluky and users in production. You will ensure that IT services provided by various internal and external support units meet business expectations and contractual agreements within the approved budget. You will also identify opportunities for service improvement and support their delivery. WHAT YOU WILL BE RESPONSIBLE FOR Manage the local L1-L2 support team. Ensure the use of agreed global standardized IT service management processes. Manage IT incidents and issues. Proactively monitor IT infrastructure and systems, analyze incidents and problems, identify root causes, and prepare and implement plans to resolve identified issues. Identify production and technology risks and issues and take appropriate and timely action. Regularly analyze service level reports to ensure quality and satisfactory support. Prepare contractual agreements with IT suppliers, manage contracts and payments. Plan, control and coordinate the allocated budget. Know and follow all internal rules and procedures of BAT. EXPERIENCE, SKILLS AND KNOWLEDGE REQUIRED Experience in IT support Deep understanding of management processes IT services Desire for results Good analytical, organizational and communication skills Ability to work independently Love to work in a team for common goals, at the same time with shared responsibility Spoken English level - upper-intermediate ITIL certification is an advantage BATU BAT we adhere to our goal - to create a better tomorrow. This is what drives our people and our passion for innovation. See what's possible for you at BAT The world's best employer With 52,000 BAT employees in over 175 markets Brands sold in over 200 markets Made in 44 factories in 42 countries Newly developed Tech Hubs create world-class innovation opportunities in 4 strategic locations Leader diversity in the Financial Times and winners of International Women's Day Best Practice Seal Award winner - one of the 50 most sustainable companies BELONGING, ACHIEVING, TOGETHER Collaboration, diversity and teamwork are at the heart of everything we do here at BAT. We know that cooperation with colleagues from different countries is what makes us stronger and better prepared to achieve our business goals. Come bring your difference Show more Show lessPosition level Senior secondary level Type of employment Full-time Job responsibilities Research, Analyst and Information Technology Industries Production and production of tobacco