BPO(Business Process Outsourcing) Specialist in Avenga

Avenga is looking for a BPO Specialist for our American project. Our customer is an online enterprise-grade food ordering platform used by many of the US’s largest restaurant chains and millions of users. It integrates with the brands’ existing systems, opening new digital revenue streams injected effortlessly into the restaurant’s operations.Vacancy level: JuniorCooperation type: Full-timeWhat you bring along:1+ year or more of experience in the Business Process area;Good at Excel (knowledge of Vlookups and Pivots); Solid in Zendesk;Skilled in Google Suite, especially sheets and docs;Customer service/support experience;Attention to details;Upper-intermediate or higher level of English.This is your mission:Serve as the first point of contact for customers seeking technical assistance over email;Determine the best solution based on the issue and details provided by customers;Walk the customer through the problem-solving process;Direct unresolved issues to the next level of support personnel; Follow-up and update customer status and information;Pass on any feedback or suggestions by customers to the appropriate internal team;Identify and suggest possible improvements in procedures.Nice to have:Work experience as a help desk technician or other customer support role;Deep knowledge in the financial area.