BlaBlaCar Customer Support Manager (German) in ARCE contact center

International companyARCE contact center — a reliable outsourcing partner of leading Ukrainian and international companies. We have been a leader in the market for more than 15 years, thanks to our professionalism, leading companies in the world trust us with their clients: diplomatic missions, airlines, travel companies, mobile operators, online stores, banking structures, insurance companies, etc.

Our brand "A.R.C.E" most accurately conveys the values that are fundamental in our work: "A — Anytime, R — Reliable, C — Communication, E — Expert".

We are looking for a specialist for the position "BlaBlaCar customer support manager with knowledge of the German language". The direction of the project is the world's largest online platform for finding car companions.

We offer:

• Paid internship and wextensive training for effective work and development;

• Hourly wages;

guarantees;

• Five-day work week with flexible work schedule;

• Friendly team and support of colleagues.

Your functional duties:

• Support users of the BlaBlaCar online platform in the mode of incoming chats and letters;

• Accept calls from online platform users in German ;

• Analyze problems encountered by users and find options for solving the problem;

• Collect customer feedback to improve services.
  
  

Our expectations from the candidate:

• You communicate freely and write competently in German and English;
• You have an intermediate level of English and are ready to undergo English training;
• You have a confident level of using a computer and office software;
• Have a desire to help customers;
• Experience in the field of customer support (will be an advantage).

We value candidates:

• Sociability, initiative, benevolence;

• Resistance to stress and discipline;

• Willingness to learn and develop.

If you are looking for new opportunities in your career and want to join a team that strives to ensure the development and growth of its employees —send us your resume and we will be happy to schedule an interview.