Billing Support Specialist (Storyby) in SKELAR

SKELAR is a venture builder that builds international product IT companies according to the rules of the venture investment world. Together with the co-founders, we gather strong teams to launch product IT businesses and win in global markets. Storyby is a tech startup focused on finding young star authors and building a content ecosystem - books, audio and video adaptations. We open the world to authors in whom we see the potential to create bestsellers. We develop products so that new best-selling stories can be read, listened to and interacted with through a variety of content. Our products are currently in active scaling with positive unit economics, namely AlphaNovel and DramaShorts. We have a team of 54 professionals who are building the future of the world of publishing and content of the 21st century. AlphaNovel, a transactional subscription app available on iOS and Android platforms, provides users with the best experience of reading and listening to short stories. Seamlessly integrated game mechanics along with a reward system increase user engagement and satisfaction. AlphaNovel is the flagship product on which more than 12,000 writers and an active audience of more than a million readers have already published their books. Each adaptation is inspired by the best works of AlphaNovel. Currently, DramaShorts is in the stage of active scaling with positive unit economics. We are currently planning to launch a new line of work for DramaShorts, where users will be able to watch movies not only in the app, but also on the web version of the product. To do this, we are building a payment infrastructure from scratch and invite you to join our Billing Support team. What challenges await:— Promptly and efficiently solving user requests for refunds;— Quick response to chargebacks, threats and solving user problems;— Disputing chargebacks with banks, collecting and submitting the necessary documentation and evidence base to the bank;— Work with Google Sheets or Excel to analyze data and create reports. What is important to us:— Upper Intermediate English level (both written and oral);— Minimum 1+ year of experience in Customer Support or Billing Support;— Willingness to work both day and night shifts (7:00 p.m. to 3:00 a.m.);— Proficiency in Google Sheets or Excel;— Experience with support systems such as Zendesk or Atlassian;— Strong problem-solving skills and attention to detail. We will be glad to see proactive people in the team who are ready to proactively help their customers, and not just answer their questions. In addition to businesses, we are developing our own SKELAR foundation to support the Armed Forces. Within the framework of the initiative, we create and finance large projects that help bring our victory closer. SKELAR is an environment for self-realization of people who are able to create successful companies. We call such companies the next big everything. We believe in their power and scale. We plan to continue to develop tech businesses, conquer global markets and work for the victory of Ukraine 🇺🇦For this we have created all the opportunities inside our Venture Builder– 8 infrastructure teams that help startups solve any issues: from recruiting to finance and legal issues; – A community of founders who have already launched more than one business and can share practical experience; – Internal clubs by professional areas: marketing, development, finance , recruiting;– Trainings, courses, attending conferences;– Medical insurance and a corporate doctor. Let's build the next big everything together! Show more Show less Position level Basic level Type of employment Full time Job duties Accounting/Audit and Finance Industries Technology, information and the Internet