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Billing Support Specialist (Storyby) in SKELAR
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SKELAR
August 8, 2024
Billing Support Specialist (Storyby)
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SKELAR is a venture builder that builds international product IT companies under the rules of the venture capital world. Together with co-founders, we gather strong teams to launch product IT businesses and win in global markets.
Storyby is a tech startup focused on finding young star authors and building a content ecosystem - books, audio and video adaptations. We open the world to authors in whom we see the potential to create bestsellers. We develop products so that new best-selling stories can be read, listened to and interacted with through a variety of content. Our products are currently in active scaling with positive unit economics, namely AlphaNovel and DramaShorts. We have a team of 54 professionals who are building the future of the world of publishing and content of the XXI century.
AlphaNovel
A subscription-based transactional app available on iOS and Android platforms, provides users with the best experience of reading and listening to short stories. Seamlessly integrated game mechanics along with a reward system increase user engagement and satisfaction. AlphaNovel is a flagship product with more than 12,000 writers and an active audience of over a million readers.
DramaShorts
An application for iOS and Android that immerses users in the bite-size entertainment world of video screenings in the format of Shorts. Each adaptation is inspired by the best works of AlphaNovel. DramaShorts is currently in an active scaling phase with positive unit economics.
We are currently planning to launch a new line of work for DramaShorts, where users will be able to watch movies not only in the app, but also on the web version of the product. To do this, we are building a payment infrastructure from scratch and invite you to join our Billing Support team.
What challenges await:— Promptly and efficiently resolve user requests for refunds;
—Quick response to threat chargebacks and solving user problems;
— Challenging chargebacks with banks, collecting and submitting the necessary documentation and evidence base to the bank;
- Work with Google Sheets or Excel to analyze data and create reports.
What is important to us:
- Upper Intermediate level of English (both written and spoken);
—Minimum 1+ year of experience in Customer Support or Billing Support;
— Willingness to work both day and night shifts (from 19:00 to 03:00);
- Proficiency in Google Sheets or Excel;
- Experience with support systems such as Zendesk or Atlassian would be a plus;
- Strong problem solving skills and attention to detail.
In addition to businesses, we are developing our own charitable fund SKELAR foundation to support the Armed Forces. Within the limits of the initiative, we create and finance large projects that help bring our victory closer.
SKELAR is an environment forself-realization of people who are able to create successful companies. We call such companies the next big everything. We believe in their power and scale.
/> — 8 infrastructure teams that help startups close any issues: from recruiting to finance and legal issues;
— A community of founders who have already launched more than one business and can share practical experience;
—Internal clubs by professional areas: marketing, development, finance, recruiting;
— Trainings, courses, attending conferences;
- Health insurance and corporate doctor.
Let's build the next big everything together!
