Billing Support Specialist in SKELAR

Howly is a Ukrainian startup in the ecosystem of multi-product company and venture builder SKELAR. We want to revolutionize the field of online consulting and are actively working on a platform that will make it possible. We are currently looking for a Billing Customer Support Specialist to communicate with our users by e-mail and help them solve any payment problems they have. Responsibilities:— Help customers through mail, cancellations, refunds;— Follow all necessary instructions to provide quality services;— Resolve tickets through Zendesk;— Work on a 3 through 3 schedule. What skills required:— Knowledge of the English language: Upper Intermediate (B2);— 6 months+ experience working in customer support or billing support teams;— Will be a plus: experience working with payments. What we offer:— Remote work format. You can work from anywhere in Ukraine and the world;— 20 days of vacation per year;— Unlimited days of sick leave with a doctor's certificate;— Medical insurance, corporate doctor;— Fixed 3/3 schedule (morning, evening, night, 3 weekends): Morning 07:00 - 17:00. Evening 15:00 - 00:00. Night 23:00 - 07:00;— Career opportunities to develop your professional skills. And of course, you will have the opportunity to join a fantastic community team of real builders who have already launched more than one business and can share practical experience.