Billing Support Agent (emails only) in Howly

Howly is a Ukrainian startup in the ecosystem of a multi-product company and venture builder SKELAR. We are committed to revolutionizing online consulting and are actively working on a platform that will make this possible. We are currently looking for a Billing Customer Support Specialist to communicate with our users via e-mail and help them resolve any -what payment problems they have.

Responsibilities:

— Help customers by mail, on issues of cancellation of subscriptions, refunds;
— Follow all necessary guidelines to provide quality service;
— Resolve tickets through Zendesk;
— Work a 3-by-3 schedule.< /strong>

What skills are needed:

- Knowledge of the English language: Upper Intermediate (B2) or Advanced (C1);
—6 months+ work experience in customer support or billing support teams;
- Will be a plus: experience with payments.

What we offer:

— Remote work format. You can work from anywhere in Ukraine and the world;
—20 vacation days per year;
— Unlimited days of sick leave with a doctor's certificate;
— Medical insurance, corporate doctor;
— Fixed schedule 3 /3 (morning, evening, 3 weekends): Morning 07:00 - 17:00 Evening 23:00 - 07:00;
— Career opportunities for development of their professional skills.

And for sure, you will have the opportunity to join a fantastic community team of real builders who have already launched more than one business and can share practical experience.