Billing Support Agent in SKELAR

Howly is a Ukrainian startup in the ecosystem of multi-product company and venture builder SKELAR. We are committed to revolutionizing online consulting and are actively working on a platform that will make this possible. We are currently looking for a Billing Support Agent to communicate with our users via e-mail and help them resolve any billing issues they may have.Responsibilities:— Assist customers via mail, with cancellation issues subscriptions, refunds;— Follow all necessary instructions to provide quality services;— Solve tickets through Zendesk;— Work on a 3 by 3 schedule. What skills are needed:— Knowledge of the English language: Upper Intermediate (B2) or Advanced (C1);—6 months+ of work experience in customer support or billing support teams; — Will be a plus: experience with payments. What we offer: — Remote work format. You can work from anywhere in Ukraine and the world;— 20 days of vacation per year;— Unlimited days of sick leave with a doctor's certificate;— Medical insurance, corporate doctor;— Fixed 3/3 schedule (morning, evening, night, 3 weekends): Morning 07:00 - 17:00. Evening 15:00 - 00:00. Night 23:00 - 07:00;— Career opportunities to develop your professional skills. And of course, you will have the opportunity to join a fantastic community team of real builders who have already launched more than one business and can share practical experience.