Billing Operations Specialist in SKELAR

SKELAR is a venture builder that builds international product IT companies according to the rules of the venture investment world. Together with the co-founders, we are gathering strong teams to launch product IT businesses and win in global markets. We are currently looking for a Billing Operations Specialist for one of our businesses. Billing Support is a dynamically developing and evolving team of payment specialists. We work remotely, we advise users from different parts of the world on payment issues, we investigate interesting cases like real detectives, we pump our own expertise in the field of online payments in order to perform even more efficiently. Outside of work, we gather for team activities and, of course, donate to the ZSU for approaching victory. What do we expect from you: — Upper Intermediate (B2+). It is very important for us, because we communicate mainly in English; — Willingness to work some shifts in the evening hours (19:00 - 03:00); — Experience of working with customers: by phone, email, in chats and/or live; — Experience with online payments. A basic understanding of how the field of online payments works and experience with fraud and chargebacks are also welcome; — Initiative and organization - we are not shy to talk about problems and propose ideas, we know how to take responsibility for achievements and for jambs, we control our working hours in shifts ;— Inside you lives a detective who loves to investigate complex situations, analyze the facts and get to the root cause, offer ways to solve it;— Unlimited desire to learn and develop in IT. "Wow! And how exactly is the work going?”:— We communicate with English-speaking customers through calls, chats and tickets regarding payment issues;— We solve complex requests that are transferred to us from the first line of support. Examples of complex requests: "I want to return the funds!", "I want to report a technical problem with payments";— We work preventively with fraud (fraud) on the platform;— We monitor the operation of the payment infrastructure in real time, detect abnormal errors, a drop in the throughput of payments, etc.;— We develop professional skills at trainings and lectures for further career growth. "Cool, I can do all this. And what do you offer in return?”:— We are ready for anything for the sake of the team: we help grow and develop within the payments team and even in IT projects of the holding;— The possibility of networking and exchanging expertise with colleagues from other teams and projects within the holding;— A team where everyone is for each other, where they trust you as much as possible and do not even track your computer, where 99% of the processes are configured and described;— The possibility of reviewing the salary immediately after the trial period ends and every six months after that. Receiving bonuses for good performance every month;— We monitor health with a corporate doctor, solve any issues with a personal psychologist;— Medical insurance, sick leave and 18 days of paid vacation per year;— We work remotely by default;— Billing agent schedule - this is 18-19 changes per month. Morning - 07:00-15:00, afternoon - 15:00-23:00, evening 19:00-03:00. We are very much waiting for you in our team! Show moreShow less Position level Basic level Type of employment Full-time Job responsibilities Management and Industry Industries Technology, information and the Internet