Billing Operations Manager (with night shifts) in Paycord

We`re rapidly growing and inviting a Billing Operations Manager to our team.

You would be running such tasks as:

• Perform daily, weekly, and monthly monitoring of billing KPIs (payment approval rate, conversion rate, canceled transactions, timeouts, etc.);

• Analyse data, identify any anomalies, errors, or deviations affecting the system, and proactively troubleshoot issues;

• Provide efficient payment routing and flow management for maximum efficiency and processing speed.

• Understand current payment flows, methods, existing monitoring, analysis, and back-office tools;

• Collaborate with other departments across the company, including product development and technical support;

• Systematic preparation of reports in Tableau to monitor key payment indicators;

• Develop and implement improvements to monitoring processes and billing operations to increase efficiency and reduce risk.

Required skills and expertise:

• 2+ years of experience in the billing/payment industry;

• Understand the fundamentals of the online payment sphere: payments methods, technical integrations, funnels, online payment flows;

• Confident with processing financial/transactional information;

• Ability to work effectively with billing systems and monitoring tools (Kibana, etc);

• Excellent communication skills with payment providers and merchants;

• Advanced Excel and other MS Office software user;

• English from upper-intermediate level;

• Initiative and proactive approach;

• High level of independence and ability to take responsibility.

Will be a plus:

• Experience in analytical tools (e.g.Tableau).

We offer:

Care for your health and well-being

• 100 % paid sick leaves;

• 20 working days of paid vacation;

• Medical support;

• Benefits Cafeteria (budget for gym/stomatology/psychological service & etc.);

• Ability to work remotely or in the office (as you wish);

• Corporate gifts & events.

Professional growth & development

• Competitive salary with annual salary promotions;

• The annual budget for professional courses, conferences, workshops, and books;

• Internal training courses;

• Work with a team of professionals and have the opportunity to share knowledge.

Corporate Culture

• Dynamic and result-oriented work environment;

• The ability to influence product development at an early stage;

• Openness to new ideas and approaches, healthy team discussions;

• No “red tape” culture.

Candidate journey:

HR Interview -- Interview with Team Lead