Billing Operations Manager (with night shifts) in Paycord

Paycord isafintech company. Our product isaB2B payment service that connects interested business clients with providers that offer access tolocal and international payment methods.AtPaycord, weunderstand the importance ofexpansion. Our goal istomake life easier for businesses that enter new markets. Weare here tohelp different businesses strengthen their performance inemerging markets.We`re rapidly growing and inviting aBilling Operations Manager toour team.You would berunning such tasksas: • Perform daily, weekly, and monthly monitoring ofbilling KPIs (payment approval rate, conversion rate, canceled transactions, timeouts, etc.);• Analyse data, identify any anomalies, errors, ordeviations affecting the system, and proactively troubleshoot issues;• Provide efficient payment routing and flow management for maximum efficiency and processing speed.• Understand current payment flows, methods, existing monitoring, analysis, and back-office tools;• Collaborate with other departments across the company, including product development and technical support;• Systematic preparation ofreports inTableau tomonitor key payment indicators;• Develop and implement improvements tomonitoring processes and billing operations toincrease efficiency and reduce risk.Required skills and expertise: • 2+years ofexperience inthe billing/payment industry;• Understand the fundamentals ofthe online payment sphere: payments methods, technical integrations, funnels, online payment flows;• Confident with processing financial/transactional information;• Ability towork effectively with billing systems and monitoring tools (Kibana, etc);• Excellent communication skills with payment providers and merchants;• Advanced Excel and other MSOffice software user;• English from upper-intermediate level;• Initiative and proactive approach;• High level ofindependence and ability totake responsibility.Will beaplus: • Experience inanalytical tools (e.g.Tableau).Weoffer: Care for your health and well-being • 100 %paid sick leaves;• 20working days ofpaid vacation;• Medical support;• Benefits Cafeteria (budget for gym/stomatology/psychological service &etc.);• Ability towork remotely orinthe office (asyou wish);• Corporate gifts &events.Professional growth &development • Competitive salary with annual salary promotions;• The annual budget for professional courses, conferences, workshops, and books;• Internal training courses;• Work with ateam ofprofessionals and have the opportunity toshare knowledge.Corporate Culture • Dynamic and result-oriented work environment;• The ability toinfluence product development atanearly stage;• Openness tonew ideas and approaches, healthy team discussions;• No“red tape” culture.Candidate journey: HRInterview— Interview with Team Lead