Billing and Payment Operations Manager (preferably IGaming) in WarpJump Company

Responsibilities:

● Identify and Evaluate Payment Providers: Research and identify potential payment providers in target regions to expand our payment processing capabilities. Analyze provider offerings, pricing structures, and compatibility with our systems.

● Payment Provider Integration: Lead the integration process of new payment providers into our systems. Collaborate with cross-functional teams, including IT, finance, and operations, to ensure successful and smooth integration.

● Chargeback Management: Oversee and manage chargeback processes. Collaborate with relevant teams to handle and respond to chargeback disputes, ensuring adherence to regulations and minimizing financial impact.

● Operational Excellence: Manage day-to-day operational tasks associated with payment provider integration. Monitor transaction flows, troubleshoot any issues, and implement corrective actions as necessary to maintain uninterrupted payment processing.

● Anti-Fraud System Configuration: Collaborate with the security team to configure and fine-tune our anti-fraud systems. Leverage your insights to enhance the accuracy and efficiency of fraud detection and prevention measures.

● Data Analysis and Reporting: Utilize data analytics to monitor payment trends, transaction volumes, and performance metrics. Generate regular reports and insights to support strategic decision-making

● Close monitoring of day to day payment vitals and approval ratio. Develop and implement strategies and payment providers negotiations in order to constantly increase approval ratio growth.

● Close cooperation with Product and Marketing departments on payment metrics improvements.

Qualifications:

● Proven experience in billing, payment operations, or related roles, with a minimum of 2 years in a managerial capacity.

● Strong understanding of payment processing systems, gateways, and integration protocols.

● Familiarity with anti-fraud measures and systems.

● Analytical mindset with the ability to interpret complex data and make informed recommendations.

● Excellent project management skills to handle multiple integration projects simultaneously.

● Strong communication and collaboration skills to work effectively with cross-functional teams.

● Attention to detail and problem-solving skills to ensure accurate payment processing.

● Proficiency in TSEVO, Sift, or other anti-fraud tools.

● US Market Operation Experience will be a strong +

Questions for prescreening a resume:

1) What payment methods did you work with? (card, invoicing, other)
2) Did you carry out onboarding, collecting documents for connecting the aircraft?
3) Do you have experience with API/integration?
4) Are you familiar with chargebacks, backup mids, refounds?
5) Analytics — have you had a chance to install TK VI? Do you understand and know how to analyze the received data?
6) Are there any skills for working with anti-fraud systems, and what exactly?

Please, indicate the answers in the cover letter

Join our team and play a vital role in enhancing our payment processing capabilities and contributing to the growth of our organization. We encourage you to apply if you are a proactive and dedicated professional seeking a challenging opportunity.