Automotive brand customer telephone survey specialist (Romanian) in Global Bilgi

We are a telecommunications group led by lifecell.

We provide mobile and fixed communications, internet, television and digital services to millions of users throughout Ukraine. In times of war, we take special care of communication in the country. We invest in the energy independence of the network so that the base stations work for a long time even without electricity.

And lifecell is people. More than 4,000 specialists throughout Ukraine develop telecom every day. We also have the all-Ukrainian communication operator for business and home Datagroup and the company Global Bilgi, which provides outsourced call center services and digital solutions. We have the stability of a large group of companies, the flexibility of modern business and the support of the international holding NJJ Capital, which helps each of us grow.

We invite to our team aSpecialist in telephone surveys of automotive brand customers (Romanian language).

If you like to communicate, quickly find a common language with people and want to develop in the field of customer service - then this job is for you!

You are waiting for such interesting tasks:

• Conducting telephone surveys of customers of a well-known automobile brand.
• Entering the received information into a database;
• Maintaining a high level of service and a positive image of the company.

Us I would like to see the following experience and qualities in you:

• Fluent command of the Romanian language.
• Competent Ukrainian.
• Availability of a PC or laptop (if you do not have one, it is possible to provide one), headset and stable Internet.
• Empathy, communication.
• Logical and mathematical thinking skills.

We at lifecell and Datagroup are building a team where everyone has equal opportunities for development and success. We support the principles of gender equality, inclusion and diversity, so we welcome candidates regardless of gender, age, origin or other characteristics.

We are especially glad to see veterans among the candidates - your experience will be an additional advantage.

We draw your attention that for comfortable and stable work on the line, it is important to have a reliable Internet connection and backup power - a power bank, UPS or other means that will help to stay connected even in the event of outages.

We are building a team where everyone has equal opportunities for development and success. I will supportWe are committed to gender equality, inclusion and diversity, so we welcome candidates regardless of gender, age, background or other characteristics.

We are especially happy to see veteran candidates among our candidates - your experience will be an added advantage.

Key competencies:

• Stress resistance: we value the ability to maintain calmness, poise and a professional tone in any situation.
• Customer orientation: for us the main thing is to put the customer in the center of attention, be polite and offer simple solutions.
• Empathy: it is important for us to understand the client's condition and needs, creating a trusting atmosphere.
• Communication skills: we value clarity in statements, the ability to listen and maintain a meaningful dialogue.
• Attention and work with information: we note the ability to quickly find data, correctly fix the appeal and not lose details.
• Digital literacy: confident work with a PC and the ability to quickly master new programs are important to us.

We can offer:

We value our employees and create all conditions for comfortable and productive work. By joining our team, you will receive:

• Employment in accordance with the legislation of Ukraine in the company "Global Bilgi".
• Stability and professional opportunities: The possibility of professional development and career growth in to a large and reliable telecom group.
• Guaranteed and timely salary:Hourly wages and bonuses for achieving high results.
• Remote work format: you independently choose a comfortable work space and a comfortable work schedule: 5/2, 10:00 AM to 7:00 PM.
• Mobile communication for employees: Corporate rates to stay connected.
• Inspiring team: Working with talented and motivated colleagues who support each other.
• Social responsibility: Participation in volunteer initiatives, support of charity projects, youth programs and environmental initiatives.

By working with us, you become part of a strong, modern and dynamic company that is already building the telecom of the future today.