Associate Principal Support Consultant, Tier 3 in 3Shape

Direct message the member who posted the job with 3Shape Adriana V Adriana V Technical Talent Sourcer | 3Shape 3Shape develops 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively. Our products are market leading innovative solutions that make a real difference in the lives of both patients and dental professionals around the world. 3Shape is headquartered in Copenhagen, with development teams in Denmark, Ukraine, North Macedonia and with a production site in Poland. We are a global company with presence in Europe, Asia and the Americas. Founded in the year 2000, today, we provide services to customers in over 100 countries. Our growing talent pool of over 2000 employees spans 35+ nationalities. 3Shape as an employer is committed to Ukraine. Our UA office was founded in 2006, and we are continuing to grow, hire and take care of our employees even during the war in Ukraine. Among other actions, we support our contractors who are called to the military service, as well as care about our colleagues' mental health by implementing different activities. If you are looking for stability in your future, we are the right place for you. You have technical interest and willing to join dynamic and innovative IT company? We are looking for a customer Support Consultant to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our reselling partners and end-users around the world. Areas of responsibilities: Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails and occasional on-site events. Managing support cases: collect all relevant information from customers, according to company`s procedures and record this using company`s CRMInteract with other departments and escalate customer feedback further You should possess the following competencies: Advanced Microsoft Windows knowledge General networking knowledge incl. understanding the concepts of client-server installations Database (MSSQL or other) administration knowledge Customer oriented approach Great analytical abilities and attention to detail, but keeping the big picture in mind Ability to work independently with the desire to share knowledge with colleagues Good communicator, asking the right questions and listening also to what is not being said Intercultural competencies Areas of responsibility: Collaboration with other supporters with technical support for Clinic TRIOS software and hardware General support case management: logging, prioritization, troubleshooting, potential escalationation to other departments, closing, follow-upKnowledge transferCreating and reviewing knowledge base articles and support documentationTraining – technical training and coaching of colleagues and reseller supportersBeing the part of us means:Opportunity to become a part of the accomplishments that 3Shape has created over the past two decades.Meaningful work that changes the future of dentistryWork in a unique professional and friendly environmentConstant professional growth and developmentA healthy work-life balanceOccasional business trips to Western EuropeWe offer:39 hours of cooperation per week within a flexible time frame from 8:00 till 20:0024 business days of annual leavesMedical insurance (with additional Dentistry Budget and 10 massaging sessions per year included)Possibility of flexible remote cooperationGood working conditions in a comfortable office near National Technical University “KPI” which includes: Blackout ready infrastructure. Corporate Paper Book Library. Gym-Room with Shower. A parking lot with free spaces for employeesPartial compensation of lunchesPaid sick leaves and child sick leavesMaternity, paternity and family issues leavesWell-being program: monthly well-being meetings and individual psychology hot-lineWant to join us and change the future of dentistry? Show more Show less Посадовий рівень Старший середній рівень Тип зайнятості Повний робочий день Посадові обов’язки Служба підтримки Галузі Medical Device