Application Services Specialist in VEO Worldwide Services

Пряме повідомлення учасника, який розмістив вакансію, з VEO Worldwide Services Alice Marion Alice Marion Senior Recruiter at VEO Worldwide Services The Application Services Specialist provides high-quality application support to users, ensuring efficient management of all requests or incidents reported by users by offering solutions adapted and customized to their needs.Requirements:Technical skills: Microsoft Office, basic knowledge of databases (MySQL).Experience with ticketing systems such as GLPI or JIRA.Very good communication skills in English (oral and written); French is a plus.Bachelor’s degree in computer science, Information Technology, or a related field.Additional advantage: Experience in CRM expertise.Responsibilities:Manages IT requests and incidents reported by the Service Desk or N1 support.Identifies and proposes efficient solutions for complex and atypical incidents.Develops productive and valued relationships with clients, team members, and stakeholders to facilitate activities.Monitors the platform to solve all requests and incidents according to SLA.Communicates in a positive, professional, and effective manner to resolve user requests.Ensures compliance with SLA requirements, deadlines, and role-specific procedures.Informs the direct manager of any blockages, resource unavailability, or risks related to deadlines and deliverable quality.Other job-specific responsibilities as delegated by the direct manager.What we offer:to work for a worldwide company with offices in 9 countries. At VEO you get the opportunity to develop yourself in an international environment;package that includes financial and non-financial benefits;will receive a thorough training that will prepare you to get to know our processes by heart. You can count on permanent coaching and guidance by a leader;in cross-border projects at national and international level;wide range of employment contracts and hybrid work schedules. Show more Show less Посадовий рівень Старший середній рівень Тип зайнятості Повний робочий день Посадові обов’язки Інформаційні технології, Інженерія і Розвиток бізнесу Галузі Мinternational trade and development and IT services and IT Consulting