Analyst in the contact center in Autodoc

We are an international AUTODOC company (www.autodoc.eu): based in Germany and specializing in the sale of auto parts and car accessories. We are looking for a talented and ambitious employee for the position of Analyst in the Contact Center. Duties: Collect and monitor data (number of calls, productivity personnel, including KPI achievement, etc.).Analyze and evaluate the performance of the Contact Center, including communication with customers who contact via phone, email or chat; Assist in the work of WFM & Analytics teams; Assist employees of other departments with questions, related to cross-functional processes; Work schedule 9:00 - 18:00, Saturday 1 or 2 working days per month, 2 days off per week. Requirements: Analytical mindset; Ability to quickly process, assimilate and analyze new information; Attention to detail , responsibility and persistence; Ability to work in a team; Good communication skills; Knowledge of Google Sheets at a high level. We offer you: Competitive salary and bonus system; Annual vacation of 28 calendar days + day off on birthday; Professional growth — 650 e-courses; Medical insurance; Free English and German language classes; Mental Wellbeing Program - the opportunity to receive free psychological counseling for you and your family members; Opportunity for professional development and career growth in an international company; Friendly and professional working atmosphere; Join us today and let's create a success story together! If you have experience working in a contact center, banking or working as an analyst. If you have analytical skills, an understanding of Contact Center operations and a desire to develop, send your resume using the form on our website or contact us using the contact details provided. We are waiting for you!