Advisor / Sr. Advisor, Customer Success in Avant-garde Health

Send a private message to the member who posted the vacancy on behalf of Avant-garde Health Daniel Yagoda Daniel Yagoda Chief Operating Officer at Avant-garde Health Avant-garde Health enables hospitals and physicians to understand and improve their care processes, costs, and outcomes by utilizing technology and data analytics. We are a mission-driven business that grows out of the value-based health care research at Harvard Business School. We have raised over $17M and are backed by leading venture funds including General Catalyst, Fulcrum Equity Partners, Founder Collective and others. We are working with a number of the top hospitals in the country and our customer net promoter score is +75.We're excited to hire a client-facing leader to work closely with hospital executives and clinicians to identify and pursue opportunities for delivering higher quality, more cost-effective health care. Our Advisors serve as the external face of the company. They are viewed by clients as trusted partners, working together with clients at every stage of the client lifecycle – from onboarding and training, to opportunity discovery, action planning, implementation, and monitoring. Advisors work with clients to leverage Avant-garde's proprietary analytics software, pinpoint inefficiencies, and translate insights into action. This is an excellent opportunity for you to join a growing company where your talent, skills, and experience are valued and appreciated. If you want to advance your career in healthcare and have a meaningful impact, we want to hear from you! Key Responsibilities · Leverage Avant-garde's core analytics platform solutions to unearth client-hospital-specific insights that help them understand where they have opportunities for improving care or financial performance. Create and present compelling presentation materials to help communicate opportunities to hospital leaders and clinicians, and motivate client action. Manage and build long-term relationships with multiple stakeholders within each client organization, including hospital and department-level leadership. Serve as a trusted client advisor, answer client questions, or partner with clients on performance improvement initiatives that lead to meaningful change. Participate in new client onboarding and training. Monitor client engagement through a variety of key metrics, including tracking platform usage, survey feedback, and value creation (measured by improvements in quality and financial performance).· Grow client relationships, including extending existing product solutions into new locations or clinical specialties· Help build a learning community among Avant-garde's client base, bring clients together by organizing webinars and discussions on improvement topics, and participate in organizing Avant-garde's annual client-focused Value Improvement Summit.· Coordinate virtual and in-person conversations with clients.· Work cross-functionally with Avant-garde's product and engineering teams to provide valuable product feedback, and with sales and marketing teams to support client growth. Qualifications · 3-10 years in healthcare delivery/operations, management consulting, or other management-related fields with a focus on data and analytics. · Demonstrated collaboration, project management, and problem-solving skills. · Strong critical thinking skills; ability to develop analyzes that address client needs. Comfort manipulating and synthesizing large amounts of data in excel; undergraduate or graduate degree in quantitative discipline strongly preferred. Intermediate/advanced proficiency with Excel, Pivot Tables, and PowerPoint. Enjoys a fast-paced start-up culture and working on multiple projects in parallel. Ability to travel domestically to client sites as necessary (approximately 15-20%). Show more Show less Job Level Middle Manager Employment Type Full-time Job Responsibilities Consulting, Analytics and Project Management Industries Hospitals and Healthcare, Business Consulting and Services and IT Services and IT Consulting