Administrator of the quality department in Into-Sana

The network of medical centers INTO-SANA invites the cooperation of an administrator in the quality department. INTO-SANA is a large medical company that has 3 medical centers in Kyiv, 5 medical centers in Odesa, a multidisciplinary 8-floor hospital with TOP doctors in Ukraine, an ambulance service assistance, its own laboratory and diagnostic centers. To be part of the INTO-SANA team means: to have official employment and a stable salary to feel proud of the contribution to the Victory of Ukraine and its future, because the company pays all taxes and pays wages exclusively officially to feel protected in these difficult times — to have health insurance for the whole family, an annual preventive examination at the expense of the company, paid vacation and hospital leave, to have the opportunity to develop and gain unique experience, to feel supported by the team. Know that you are loved and cared about. Your duties: Processing of incoming requests/complaints from customers: by mail, by phone (hotline, questionnaire); Work on settlement of complaints with related departments and divisions; Recording in the register. Informing managers, resolving the issue with the client; Processing of incoming positive reviews (mail, phone, book of reviews in the hospital: recording in the register); "Patient Management" — quality control (calls) after resolving the issue. Control of complaint resolution deadlines. Requirements: Fluency in PC, mail, office programs; Spoken and written Ukrainian: competent language and good diction; Ability to explain clearly; Ability to smooth out conflict situations; Ability to prioritize and manage several different tasks at the same time; Attention to details. Personal qualities: Stress resistance, the ability to manage stress and one's emotions, work with objections; Customer orientation and care — the desire to help, understand, solve a problem; Organized and responsible; Willingness to make decisions independently; Ability to work independently and as part of a team; Willingness to learn and learn new. Positive thinking; Ability to seek compromises and avoid complications. Work schedule: Flexible shift work schedule 2/2 It is important for us that you are goal-oriented, with passion and energy, as well as a desire to develop and learn new things. We are waiting for your resume!