Administrative Assistant & Customer Support in eCommerce Scaling Secrets

About Us: Founded in 2018, eCommerce Scaling Secrets is the largest community of intermediate-advanced eCommerce entrepreneurs and brand owners. We help eCommerce entrepreneurs grow revenues/profits and find unique scalable advantages in a competitive market.Job Description:We are seeking a dynamic and highly organized Administrative Assistant to join our team. The successful candidate will play a key role in supporting daily operations and ensuring smooth administrative processes. This is an excellent opportunity for someone who is:Detail-oriented, ability to multitask, and has an eye for detail.Work ethic and a history of demonstrated achievement.Excellent writing and communication in English (C1/ C2).Available to work on Eastern Standard Time (EST).Adaptable and committed to personal and professional growth within a thriving company.Provide exceptional Customer Service through various channels (calls, emails, DMs), addressing inquiries and resolving issues promptly.Responsibilities:Manage and organize administrative tasks, with experience in Customer Support and/ Sales.Provide exceptional Customer Service through various channels (calls, emails, DMs), addressing inquiries and resolving issues promptly.Manage and organize email inboxes.Utilize and maintain CRM system to ensure accurate and up-to-date information. (Tickets, payments, invoices, meetings, deals, etc).Assembling reports and financial data.Conducting research and gathering information.Quickly adapt to new tools and technologies, demonstrating a high learning ability.Maintain a high level of attention to detail in all tasks.Requirements:Proven experience as an Administrative Assistant or in a similar role.Strong Customer Service/ Sales experience.Experience with CRM systems, Calendars, Google Workspace, and others. Project Management tools are a plus (Asana, ClickUp, Trello, Notion).Exceptional attention to detail.Ability to adapt easily to changing priorities and environments.Quick learner with the ability to grasp and utilize new tools efficiently.Demonstrate commitment to personal and professional growth within the company.High level of proficiency in English (C1/ C2), as it is the primary language used within the company and with clients.Availability to work on Eastern Standard Time (EST).This is a REMOTE position.How to Apply: Please fill out this form in case you are interested: https://forms.gle/EeTPM518xnn1HcT88 Show more Show less Тип зайнятості Повний робочий день