Account / Support Manager B2B (Expirenza) in mono

mono is a multi-product fintech company from Ukraine. Since 2017, millions of people have been purring from our products: monobank, Expirenza, Base, monobusiness and monomarket... We strive to create even more for our ecosystem.

We are actively developing the product Expirenza and we are looking for an Account / Support Manager who will be a key link between B2B customers and the product team, helping partners to effectively use the service and get maximum value!

About you:

- Ability to communicate clearly and understandably with customers
- Orientation on customer service and problem solving
Working with the CRM system and programs:
- Fluency in the Ukrainian language
- Responsibility, attention to detail
- Ability to work in a team

We trust you:

- Supporting existing customers after connecting to the service
- Consulting customers regarding functionality Expirenza (connection of additional services, support)
- Processing of customer requests in chats, messengers and by phone
- Help in solving technical and operational issues (in cooperation with the technical team)
- Monitoring the correct operation of the service at customers
- Collecting feedback and communicating it to the product team
- Maintaining long-term relationships with customers
- Working with CRM and fixing customer inquiries/requests

We will additionally appreciate:

- Experience in HoReCa or foodtech
- Experience in support / account / customer success

We guarantee:

- Worthy reward (bet + bonuses)
- Work schedule 5/2 without trackers and paranoia in the comfortable BC IQ in the city center (13-15 Bolsunovska Street, Zvirinetska St.)
- Vacation 18 working days per year + 2 days for force majeure + 6 days for training
- Paid day-offs based on health status — without SMS and sick letters
- Corporate English courses
- 100% health insurance + mental health support
- Platinum card from monobank and pundika from our partners
 We support the defense forces of Ukraine with our own fees, develop a culture of donation

Process:

getting to know the recruiter > meeting with the lead and manager > offer