Account Manager in Tebra

Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.About The RoleThe Account Manager will consult closely with billing companies to ensure their satisfaction and return on investment of Kareo solutions. Account Managers are the customer’s primary liaison into Kareo and are accountable for identifying and directly addressing all business and technical issues impacting customer success. In addition to the customer-facing activities, AMs report key account metrics and insight to Kareo internal teams and contribute to AM program development activities.Your Area of FocusCustomer Advocate: world class customer liaison for our small and medium sized billing companiesMap Kareo solutions to the customer’s unique business and technical requirements to ensure strategic long term valueUnderstand the customer’s relevant business challenges while functioning as a trusted advisor for “best practices” and drive adoption of Kareo solutions within your assigned accountsAgility: respond to the needs of your customers with confidence and easeProvide project leadership, coordination and technical guidance for the customer’s major Kareo initiativesMaintain high-level technical knowledge of core Kareo solutions and future product directionManage and own competing requests across multiple client engagementsProvide clear and constructive product feedback to Kareo product management teams based on customer use-cases and requirementsSupport customer business objectives by effectively leveraging AM program deliverablesDevelop comprehensive business plans to effectively communicate the current status of the account and roadmaps for accelerated growth with the accountsComfortable in an expansion & cross-sell sales role with the ability to hit a quotaYour Professional QualificationsMinimum of one year at Kareo in a customer-facing role, ideally with some experience with Kareo billing company partnersMust be a fast learner with the ability to explain technical concepts to a variety of audiencesBusiness acumen and problem-solving skills with the ability to influence change at all levelsEffective at working independently and in a virtual team setting Strong organizational skills with the ability to manage competing client demandsExcellent communication, presentation and interpersonal skills including the ability to interact, communicate and build relationships with all levels of personnel from administrators to executivesBilling or healthcare experience is a plusBachelor’s degree preferred or demonstrated equivalent experienceAbout TebraKareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.Our ValuesStart with the CustomerWe get to know our customers - and their patients - and look at the world through their lens.Keep It SimpleHealthcare is too complex. We aim to simplify it for everyone.Stay EntrepreneurialWe reject the status quo and solve problems with creativity, perseverance, and a bias to action.Better TogetherWe are diverse, humble, and collaborative. We put the team first and win together.Celebrate SuccessLife is short and joy is underrated. We take time to have fun and celebrate success.Perks & BenefitsIn addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences. #BI-RemoteRemote Pay Range$65,000—$86,500 USDTebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here: https://www.tebra.com/privacy-policy/california-supplemental-notice/If you would like to report a fraudulent Tebra job posting, please contact us at [email protected] and consider reporting your experience to the FBI's Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online, too. Show more Show less Должностной уровень Руководитель среднего звена Тип занятости Полный рабочий день Должностные обязанности Продажи и Развитие бизнеса Отрасли Разработка программного обеспечения