Account Manager (IT, Customer Relations Dept) in Sontinuum

Qualifications Experience:English proficiency level not lower than Upper Intermediate;Strong verbal and written communication skills;Strong attention to detail, good follow-up and the ability to generate creative solutions to meet client needs;Ability to demonstrate self-discipline to work independently without direct supervision;Ability to prioritize, analyze, and problem solve;Ability to work under pressure in a fast-paced environment;Experience delivering client-focused solutions to customer needs;Quick learner and great working attitude;Self-driven and proactive nature;Excellent interpersonal skills.A BIG Plus:Previous experience in account management;Working living in US/UK;Knowledge of customer success processes;Experience in document creation.We Offer:Full or partial remote work;Competitive salary;Paid vacation and sick leave;Regular evaluation and salary increase;Interesting projects and challenging tasks;Opportunities for self-realization, professional and career growth;Friendly and supportive company environment;English language courses;Various corporate events and activities;Comfortable working conditions;Free coffee/tea, snack bar in the office.Available Shifts: 5 days work week: Wen — Sun, from 10 am to 7 pmKey Responsibilities:Communicating with clients to understand their needs and explain product value;Building relationships with clients based on trust and respect;Collaborating with internal departments to facilitate client need fulfilment;Resolving complaints and preventing additional issues by improving processes;Enhance Customer Training;Evaluate and Forecast Customer Needs;Advocate for Customers;Promote Customer Loyalty;Sustain business growth and profitability by maximizing value;Minimize customer churn.