Account Manager in OpenTable

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.The Account Manager manages a portfolio of restaurants and is responsible for the full customer lifecycle.Note: This is a field role managing a portfolio of accounts across the United States.Key Responsibilities And DutiesCultivate and build upon existing high-level relationships to serve as a trusted advisor to Restaurants. Assist restaurant management with configuration to optimize reservation flowUnderstand customer needs and identify sales opportunities to sell premium marketing tools Build and utilize data-driven presentations for ongoing business reviewsAchieve company goals and sales objectives set quarterly.Track weekly meeting activity in SalesforceMonthly meetings with Elite membersAct as an advocate for restaurant customers and resolve cross-functional issuesAct as the high-level point of contact for restaurant customer concernsWork with the Marketing team to help design and execute restaurant specific marketing programs and drive participation in promotional programsCapture feedback from restaurants to suggest feature and functionality requirements for product upgradesEducate operators about trends in the industry and offer actionable, data driven insightsLead restaurant retention rate; aid in the re-signing of customers with expired contractsExperience And Skills DesiredAccount management or equivalent experience in a restaurant/hospitality environment; validated customer service skillsA good listener, capable of understanding restaurants business objectivesDeep expertise in restaurant operations and management including comprehension of P&L and financial statementsAbility to work across many departments to take on problems and achieve resultsKeenly track economic and industry drivers and understand implications on the restaurant business, including identifying new business opportunitiesAbility to handle objections and comfortable with a consultative sales approachConfident in the delivery of training and speaking in front of groupsExcellent social and organization skills: task prioritization, effective time managementStrong writing, presentation and interpersonal skillsAnalytical and data driven approach for making and supporting business decisionsKnowledge of Google Suite and understanding of Apple products and operating systemsAppreciate working in an unstructured and forward-thinking environmentCollege degree preferredA Few Of The Benefits You Get At OpenTable—Work from (almost) anywhere; wherever you do your best workFocus on mental health and well-beingCompany paid therapy sessions through SpringHealthCompany paid subscription to HeadSpaceCompany-wide weeks off each year - the whole team fully recharges (and returns without a pile-up of work!)Generous paid parental leaveGenerous paid vacation + time off for your birthdayPaid volunteer timeHealth, dental & vision plans401k with company matchFocus on your career growthEnriched learning and development opportunitiesLeadership developmentAccess to thousands of on-demand e-learningsThere are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $70,000-$80,000.In addition to a competitive base salary, roles are eligible for additional compensation and benefits including: annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.Diversity, Equity, and InclusionOpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Show more Show less Должностной уровень Другое Тип занятости Полный рабочий день Должностные обязанности Продажи и Развитие бизнеса Отрасли Гостиничное дело, Технологии, информационные средства и Интернет и Рестораны