Account Manager (Customer Support Specialist) in WebMeridian

Account Manager (Customer Support Specialist) віддалено Weare looking for an Account Manager tojoin our team. Requirements: Work experience with CRM Work experienceIT account manager from 2years Spoken English— Upper intermediate and higher Good communication skills Experience inbusiness trips abroad Experience with client care/customer care Experience introubleshooting Understanding ofthe sales process/ Upsale/ Crosselling Working Experience atWeb-Development agencies Will beanadvantage: Working proficiency inthe German language Access totheIT communities inEU Ability todemonstrate upsale/ crossale experience and results Responsibilities: Identify opportunities toupsell and cross-sell and implement them Identify client’s needs and problems Client engagement and support Monitor, detect, support and improve Net Promoter Score (NPS) Reporting, billing and invoicing ofthe customers, Payment tracking Developing and promoting aUnique Selling/ Value Proposition ​​Calls with customers orpotential customers atthe request ofthe sales team Up-selling and Crosselling tothe existing customers Weoffer Fair compensation (basic payment + bonus + OKR ) Flexible schedule and remote work Paid sick leaves, vacations, days off, free education and further training Performance reviews English and German courses Technical supplies