Account Manager (Customer Support Specialist) in WebMeridian

Weare looking for anAccount Manager tojoin our team.Requirements:Work experience with CRMWork experienceIT account manager from 2yearsSpoken English— Upper intermediate and higherGood communication skillsExperience inbusiness trips abroadExperience with client care/customer careExperience introubleshootingUnderstanding ofthe sales process/ Upsale/ CrossellingWorking Experience atWeb-Development agenciesWill beanadvantage:Working proficiency inthe German languageAccess totheIT communities inEUAbility todemonstrate upsale/ crossale experience and resultsResponsibilities:Identify opportunities toupsell and cross-sell and implement themIdentify client’s needs and problemsClient engagement and supportMonitor, detect, support and improve Net Promoter Score (NPS)Reporting, billing and invoicing ofthe customers, Payment trackingDeveloping and promoting aUnique Selling/ Value Proposition​​Calls with customers orpotential customers atthe request ofthe sales teamUp-selling and Crosselling tothe existing customersWeofferFair compensation (basic payment + bonus + OKR )Flexible schedule and remote workPaid sick leaves, vacations, days off, free education and further trainingPerformance reviewsEnglish and German coursesTechnical supplies