Account Manager / Customer Success Manager in Sales'Up IT

We, the "Sales'Up" company, are an integrator of full cycle solutions, we are looking for an Account Manager / Customer Success Manager

Our company specializes in the development and implementation of complex solutions for automation in the FMCG, Agro, finance and other industries.

Responsibilities:

• Maintenance and development of long-term relationships with existing customers of the company;
• Regular communication with customers (including C-level) to identify new needs and opportunities for cooperation;
• Conducting meetings, review sessions, customer satisfaction analysis (CSAT / NPS);
• Preparation of customer development plans (Account Plan) and management of active projects together with the delivery team;
  Participation in the creation and promotion of additional products and services (upsell / cross-sell);
• Control of the execution of contracts, invoices, renewal of licenses;
  Maintaining the entire history of communications in CRM Creatio — updating the contact card, recording meetings, ideas and plans.

Requirements:

• University degree in business, marketing, economics or related field.
• Experience in B2B sales for at least 2 years.
• Excellent communication skills and ability to present products and services persuasively.
• Ability to work in a team and achieve common goals goals.
• Knowledge of the IT market and technological trends will be a plus.
• High level of self-motivation.

We offer:

• Competitive salary fee;
• Professional development in internal and external training programs;
• Transparent model of professional and career growth;
• 5-day work week with a flexible schedule;
• Opportunity to work in the office or remotely;
• 24 days of paid vacation;
• English courses languages.