Account manager | Clients Partner in Riseapps

Account manager | Clients Partner віддалено Are you ahighly motivated and results-driven individual with apassion for building strong client relationships? Riseapps, aleading outsource software development company, isseeking adynamic Key Account Manager tojoin our team. AsaKey Account Manager atRiseapps, you will play acrucial role innurturing and growing our client accounts, ensuring their satisfaction, and driving business growth. Main Responsibilities: Client Relationship Management: Act asthe primary point ofcontact for our customers, building and maintaining strong, long-lasting relationships. Understand their business needs, goals, and challenges toprovide tailored solutions and ensure client satisfaction (NPS should benot less than 4.7). Revenue management : You will play amain role indeveloping strategies, executing plans, and collaborating with the delivery department toachieve revenue goals while maintaining astrong focus oncustomer satisfaction. Project Coordination: Collaborate with Delivery manager, Tech leads and Project managers ofthe projects toensure the successful delivery and meet agreed deadlines. Strategic Planning: Develop account plans and strategies incollaboration with the CEO, Head ofSales and Delivery manager toachieve revenue growth targets and align with the company’s overall business objectives. Accounts Receivable Management: Proactively monitor and track the receivables, together with our Finance Manager, toensure timely and accurate customer payments and collecting overdue debt. Upselling and Cross-Selling: Identify opportunities toupsell additional services and cross-sell complementary offerings tomaximize client value and foster long-term partnerships. Client Feedback and Insights: Gather client feedback, understand their evolving needs, and communicate valuable insights tothe product and development teams for continuous improvement. Contracts Negotiation: Work closely with the legal and finance teams tonegotiate contract terms, pricing, and service-level agreements with clients for the ongoing development. Requirements: Minimum 3years ofexperience inaclient-facing role asaKey Account Manager orSales orsimilar position within anoutsource development company Proven revenue management skills with afocus onachieving atleast90% ofquota Successful project coordination experience with on-time delivery ofmilestones (90% orhigher) Proficiency infinancial management, ensuring less than10% overdue payments Demonstrated ability toachieve aminimum of20% revenue increase through upselling and cross-selling Strong communication skills togather client feedback resulting inatleast20% improvement incustomer satisfaction Track record ofnegotiating successful contracts, achieving aminimum of90% contract renewal rate. Nice-to-Have: Technical Knowledge: Familiarity with software development concepts, technologies and project management methodologies (Scrum, Kanban) Previous experience: aSales, Business Development orProject manager Key Metrics: Client Lifetime Value (LTV) Upsale Revenue Net Promoter Score (NPS) Client Churn Rate Client Referrals Clients’ testimonials (video and text (Clutch and other platforms)) Percentage ofKPIs Achieved Why Choose Us: High customer satisfaction with anNPS of4.7 Exceptional reputation with 53Clutch reviews and a4.9 rating Specialization insolution development services (85%) Full responsibility for managing key customer accounts. You are the main stakeholder Direct collaboration with CEO, Head ofSales, and Delivery Manager Full involvement instrategic decisions shaping the company’s direction and future growth Our Next steps: Please share your resume showcasing your experience and most interesting achievements inyour career. Our friendly recruiter will reach out toyou, providing feedback and sharing questions tobetter understand your goals and potential fit withus. Engage inawarm interview with our CEO and Head ofSales. We’ll connect with your references tolearn more about your achievements and work ethic. The offer will beyours! Let’s build something great together.