Account manager / Account Executive in ITernal Group

Requirements:

- English level — upper intermediate at least

- Experience in the IT outsourcing industry

- 3+ years of experience in Account Management

- Experience in working with international customers

- Desire to build a long-term and strong partnership with clients

- Customer-centric and result-oriented person

- High level of responsibility

- Excellent communication skills and negotiation skills with a focus on listening and asking the right questions

- A supporter of the win-win approach

- Understanding of software development

- Understanding of Agile methodology

Responsibilities:

- Maintains regular communication with customer/partner/supplier and addresses needs through empathy with their environment

- Influences IT strategy of the client by proposing new or alternative solutions and balancing effectiveness and efficiency

- Build strategy plans for the collaboration with clients

- Conducting regular quarter strategic meetings with clients

- Conducting regular feedback sessions with clients and maintaining a high level of their satisfaction

- Sending time reports to clients and invoices

- Managing all financial and organizational questions

- Controlling accounts receivables and collecting overdue debt

- Documents management

- Working with CRM, Jira, Confluence

- Follow and improve the existing organizational processes in the team

- Help with the organization of clients’ workshops and team-building events with them

- Upsales to clients

We offer:

- Communication with clients from all over the world

- An opportunity of rising to interesting challenges with international business cases for professional and personal growth

- Working in a team of professional enthusiasts

- Professional and career opportunities

- Flexible schedule

- Work from home, or office in the Kyiv center

- Paid vacation and sick leaves

- Health and life insurance

- Sports compensation

- Impressive corporate database for education and self-education

- Business trips in Ukraine and abroad

- The environment where you can implement your ideas

- Friendly professional staff and warm atmosphere

- Team parties and corporate events