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Making phone calls to systematically collect feedback and identify customer needs. Encouraging customers to engage in activities and use additional services. Increasing the level of loyalty and quality of customer service through a personal approach in communication. Working with objections. Communicating closely with the team to achieve common goals. Reporting, including translation or transcription of dialogues with clients as necessary.< /li> p> p> 
Account Manager in Softsich
Posted more than 30 days ago
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Softsich
1 year
Kyiv
Advanced
Full-time work
Hello! We are glad to introduce you to Softsich! We are a young company that is rapidly developing in the market and is passionate about iGaming. You have a great opportunity to join us as an Account Manager and reach the top together!Areas of responsibility:< ul>Making phone calls to systematically collect feedback and identify customer needs.Encouraging customers to engage in activities and use additional services.Increasing the level of loyalty and quality of customer service through a person
Hello! We are glad to introduce you to Softsich! We are a young company that is rapidly developing in the market and is passionate about iGaming. You have a great opportunity to join us as an Account Manager and reach the top together!
Areas of responsibility:
Our ideal candidate has:
- 1+ years of experience as a Retention/Account Manager or in the field of customer service.
- Fluent command of the English language (German will be a plus).
- Proactivity, the ability to listen and hear, understand the needs of customers and the team.< /li>
- Experience in customer service in Europe, Canada and Australia.
- Experience in iGaming, finance or telephone sales.
Why us:
- Competitive salary with the possibility of growth.
- Incredibly friendly team, where everyone is ready to share experience, to help and support.
- 24 days of vacation, holiday greetings, team building and educational projects.
- Not a joule of energy on the aggressor country, related businesses or partners.
- Direct impact on the bottom line.
Send your CV now to learn more!
1 year
Kyiv
Advanced
Full-time work