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Account manager in QArea
Posted more than 30 days ago
1 view
QArea
Without experience
Cherkasy
3 вересня 2024
Account manager Львів, Черкаси, віддалено QArea is looking for an Account Manager for our department to work with international clients, build quality and strong relationships through both online communication and offline meetings. An important note: to ensure effective face-to-face interaction, the role requires the flexibility to travel outside Ukraine. Requirements: 3+ years of work experience as B2B Account manager in IT; Proven ability to manage multiple accoun
3 вересня 2024
Account manager
Львів, Черкаси, віддалено
QArea is looking for an Account Manager for our department to work with international clients, build quality and strong relationships through both online communication and offline meetings.
An important note: to ensure effective face-to-face interaction, the role requires the flexibility to travel outside Ukraine.Requirements:
- 3+ years of work experience as B2B Account manager in IT;
- Proven ability to manage multiple accounts at the same time (5-9);
- Good understanding of IT outsourcing/outstaffing services;
- Excellent presentation and communication skills;
- Fluent written and spoken English;
- The competence and willingness to establish and maintain long-term relationships with clients;
- Ability to create new projects with existing clients by understanding their business needs;
- Curiosity and drive to learn about a client’s business and products;
- Good analytical, problem-solving skills;
- Strong orientation to results and clients’ expectations;
- Desire to learn, research, and work as a team member;
- Revenue Grows planning for each of the accounts.
Nice to have:
- Experience with Jira/CRM (HubSpot)/Google Services.
Duties:
- Working with client accounts, accommodating client needs, and financial activity;
- Provide solutions according to client’s requirements and specifications;
- Workflow management and task prioritization;
- Ensuring a high level of client retention and strategic opportunities for growth;
- Deep understanding of the client’s product and objectives;
- Helping clients solve any technical or business-related issues;
- Active help and involvement in client’s financial activity;
- Managing loyal and professional relationships with the client;
- Active role in Customer Experience life cycle;
- Build strong long-term relationships with existing customers/partners;
- Managing internal processes to ensure smooth client delivery (task creation, monitoring of deliverables, QA, reporting);
- Working towards monthly and quarterly KPIs following our strategic metrics like Client Retention Rate, Churn Rate, Upsell/Cross-Sell Rate, and NPS/client happiness.
