Account manager in Handmade-Hub

We are a group of companies with a soul, values ​​and philosophy woven from a dedicated team that is free to embody a common goal. The goal is to represent Ukrainian brands on the global, international market.

Handmade-Hub UA (Upgrade) is an agency that has already helped7,500+ Ukrainian online stores sell goods onAmazon style="font-weight: 700">eBay,Etsyand through our own online stores on Shopify| Wordpress. A little analysis:

• already 83the best experts work in a team
• 7 years successfully building trust on the market
• gross turnover of only our regular projects, for the last 30 days, was 34,924,075? (out of season)

Our field of activity:

Export e-Commerce is the sale of goods or services using the Internet on the Western market. This is an industry that interests the client by the very fact of its existence:

• access to an audience of 342 billion in the Western market compared to 40 million in the Ukrainian market;
• a market that is not burdened by the war, therefore with high purchasing power;
• the average consumer check is 2.3 times higher for Ukrainian;

The site is https://handmade-hub.ua/ style="font-style: normal; font-weight: 400">Instagram - https://www.instagram.com/handmadehubua/

Why are we looking? Our business is actively growing, and we are looking for a person who will strengthen our team, optimize processes and help us achieve even higher results.

Your future duties:

• Supporting high-quality and prompt communication with clients.
• Effective resolution of client requests in cooperation with other departments.
• Setting tasks for the team and careful monitoring of their execution.
• Basic counseling of clients regarding company services.
• Maintenance of client document flow and financial control (timely payment of bills).
• Moderation of client meetings with the team, formation of clear meeting protocolsich.

What we expect from you:

• Experience as an Account Manager or Project Manager from 1 year. Experience in an advertising agency will be a significant advantage.
• Attention to details and the ability to lead projects from initiation to completion.
• Results oriented: the ability to find optimal solutions for clients and increase their loyalty.
• Initiative and independence in solving tasks.
• Skills for resolving conflict situations: the ability to choose the right tone, identify the real needs of customers and find joint solutions with the team.
• Confident communication: clear and consistent expression of opinions, positive attitude.
• Multitasking and stress resistance: readiness to work under conditions of high workload and a large flow of information.

Criteria for success in this position (KPI):

• High level of customer loyalty to the company.
• Increasing the client's "lifetime" in the company.
• Adherence to project timings.

Under working conditions, everything simple:

• Daily work schedule: 9:00/10:00—18:00/19:00 Mon-Fri (full-time);
• Remote work;
• Courses are free and we compensate for training at other sites;
• You can freely offer your solutions— we are looking for people who want to grow and develop;
• Regular salary review;
• Paid vacation and sick days.

If you have read this far, please indicate your desired salary level in your cover letter).

We are waiting for your resumes!