2nd level Bash/PowerShell Support Engineer German @ Antal Sp. z.o.o. in Antal Sp.z.o.o.

We are looking for a skilled and experience Middleware Support Engineer to join our team, specializing in 2nd level support for application management. The role involves supporting 21 applications including especially  Microfocus Service Manager, IBM DataPower and more customized, client specific applications. Your expertise will be critical in ensuring the smooth operation and maintenance of these applications

• Minimum of 3 years in application maintenance and 2nd level technical support
  
• German and English: Minimum B2/C1 level (required)
  
• Proven hands-on experience in: SQL and Scripting languages, PL-SQL
  
• Proficiency in CLI Environment (PowerShell and/or BASH)
  
• IT System Architecture general understanding
  
• Familiarity with ITIL frameworks, with experience providing 2nd level support
  
• Experience with ticketing systems
  
• Analytical mindset
  
• Strong motivation and ability to work effectively under pressure

We are looking for a skilled and experience Middleware Support Engineer to join our team, specializing in 2nd level support for application management. The role involves supporting 21 applications including especially  Microfocus Service Manager, IBM DataPower and more customized, client specific applications. Your expertise will be critical in ensuring the smooth operation and maintenance of these applications

,[Incident Management: issues related to monitoring, logging, user management, and program errors. , Handle tasks in Request Fulfillment, Problem Management, and Change Management , Application Maintenance: Perform preventive maintenance, manage software changes, and oversee software release processes , User Support: Provide assistance and support to authorized users , Collaboration: Work closely with application managers and other support teams to ensure seamless operations , Willingness to work within a service window from 6:00 to 18:00 CET , Flexibility to take on on-call duties and occasional weekend shifts for release management, testing support, or other urgent needs.]
Requirements: SQL, Scripting language, CLI, PowerShell, Bash, ITIL